Technical Support Specialist

3 days ago


Randburg, Gauteng, South Africa Business Capital Group Full time
Job Overview

The Technical Support Specialist role at Business Capital Group is a dynamic position that requires excellent communication and problem-solving skills. As the first point of contact for customers, you will be responsible for responding to inquiries, resolving issues, and providing exceptional customer service.

This role involves working closely with various stakeholders, including tenants, contractors, and internal teams. You will be required to maintain accurate records, track job progress, and ensure timely resolution of complaints.

We are seeking an individual who is able to work in a fast-paced environment, prioritize tasks effectively, and provide professional support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Maintain accurate records and track job progress
  • Collaborate with internal teams and stakeholders to ensure efficient issue resolution
  • Provide exceptional customer service and maintain a positive reputation for Business Capital Group

Requirements:

  • Matric (Essential)
  • Relevant degree or diploma (Desirable)
  • A minimum of 3 years' experience in property operations or a related field
  • Strong proficiency in MS Office and software packages (PIMS & MyBuildings)


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