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Insurance Team Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Sharedvalue Full time

Location: Rivonia
Sales Management Role at Sharedvalue.
We are a results-driven insurance brokerage representing several top providers. We are looking for a motivated Team Manager to lead a high-performing team, driving sales, service excellence, and achievement of performance-based targets.

Key Responsibilities
  • Team Leadership:
    Lead, mentor, and motivate a team of sales and customer service representatives to achieve targets. Monitor individual and team performance, ensuring alignment with KPIs such as sales conversion rates and customer satisfaction. Conduct regular coaching and training sessions to enhance skills and product knowledge.
  • Performance Management:
    Develop strategies to meet and exceed performance-driven targets. Analyze team metrics and provide actionable insights for improvement. Ensure accountability for goals and implement corrective actions when needed.
  • Sales Support & Customer Service:
    Drive team efforts to manage inbound and outbound sales inquiries effectively. Foster a customer-centric environment, ensuring escalated issues are resolved promptly. Identify opportunities for upselling and cross-selling to maximize revenue.
  • Operational Efficiency:
    Streamline workflows and processes to enhance productivity. Utilize CRM tools and technology effectively to support team operations. Provide performance reports and updates to senior management.
Requirements
  • Education:
    Grade 12 (Matric) is essential. Relevant tertiary qualification is advantageous. Completed and full accreditation within the insurance industry is mandatory.
  • Experience:
    Minimum 3 years of proven experience managing teams in a call center environment, preferably within the insurance industry. Strong background in meeting and exceeding performance-driven targets.
  • Skills:
    Strong leadership and coaching abilities. Proficiency in CRM systems and sales technology. Excellent communication, organizational, and problem-solving skills.
Key Attributes
  • Results-oriented with a focus on driving team success.
  • Adaptable, proactive, and able to manage multiple priorities.
  • Committed to fostering a high-performance and customer-first culture.