Financial Operations Lead

2 days ago


Paarl, Western Cape, South Africa Frank Consult Full time

**Job Title:** Financial Operations Lead

At Frank Consult, we're seeking an experienced Financial Operations Lead to oversee the onboarding process for our clients. This role will play a vital part in shaping and improving business processes, ensuring seamless client experiences, and driving growth.

The estimated salary for this position is R750,000 - R900,000 per annum, depending on experience.

Key Responsibilities:

  • Manage client pipelines and implementation schedules to ensure timely onboarding.
  • Conduct consultations with new clients to understand their business needs and develop tailored solutions.
  • Document and scope business requirements to align with our system, fostering a culture of inclusivity and integrity.
  • Analyse and standardise new business requirements, implementing necessary changes to drive efficiency and accuracy.
  • Resolve client disputes and manage post-implementation client success, providing exceptional support.
  • Collaborate with the team to plan, manage, and assign tasks within onboarding projects, promoting a dynamic and collaborative environment.
  • Train new team members, setting goals and KPIs to drive performance and alignment with company strategies.

Requirements:

  • Bachelor's degree in Accounting, Economics, Statistics, Finance, or a related field.
  • Minimum 2 years' leadership experience, preferably in the financial services industry.
  • Experience with large datasets and identifying patterns, coupled with advanced Excel skills.
  • Excellent communication skills in English and Afrikaans, with strong interpersonal skills and attention to detail.


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