Financial Operations Lead
2 days ago
**Job Title:** Financial Operations Lead
At Frank Consult, we're seeking an experienced Financial Operations Lead to oversee the onboarding process for our clients. This role will play a vital part in shaping and improving business processes, ensuring seamless client experiences, and driving growth.
The estimated salary for this position is R750,000 - R900,000 per annum, depending on experience.
Key Responsibilities:
- Manage client pipelines and implementation schedules to ensure timely onboarding.
- Conduct consultations with new clients to understand their business needs and develop tailored solutions.
- Document and scope business requirements to align with our system, fostering a culture of inclusivity and integrity.
- Analyse and standardise new business requirements, implementing necessary changes to drive efficiency and accuracy.
- Resolve client disputes and manage post-implementation client success, providing exceptional support.
- Collaborate with the team to plan, manage, and assign tasks within onboarding projects, promoting a dynamic and collaborative environment.
- Train new team members, setting goals and KPIs to drive performance and alignment with company strategies.
Requirements:
- Bachelor's degree in Accounting, Economics, Statistics, Finance, or a related field.
- Minimum 2 years' leadership experience, preferably in the financial services industry.
- Experience with large datasets and identifying patterns, coupled with advanced Excel skills.
- Excellent communication skills in English and Afrikaans, with strong interpersonal skills and attention to detail.
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