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Senior Operations Consultant

2 months ago

Pretoria, Gauteng, South Africa Imizizi Full time
Senior Operations Consultant Opportunity

We are seeking a highly skilled Senior Operations Consultant to join our team at Imizizi. As a key member of our operations team, you will be responsible for driving operational efficiency within our IT platforms.

Key Responsibilities:

  • Resolve complex incidents within our Self-Service Data Analytics Platform.
  • Manage and execute service requests and operate platform-specific projects.
  • Collaborate closely with business departments to own the customer experience.
  • Maintain and enhance process documentation and user manuals.
  • Coach and train colleagues and users as needed.
  • Participate in on-call duty for high-priority support.
  • Collaborate with 3rd level support, development, and SaaS vendor teams.

Requirements:

  • Minimum 5 years of experience in Operations, with relevant IT/Business qualifications.
  • Strong IT Service Management (ITIL) knowledge and second-level support expertise.
  • Experience in working with BI tools, databases, data flows, AWS, and coding languages such as Python.
  • Ability to work in complex, multi-stakeholder environments with mission-critical use cases.
  • High customer orientation with strong communication skills across multiple support channels.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team.

Apply Today