Sales and Service Agent

3 weeks ago


Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

Cape Town, Woodstock-based Mindmatch Consulting is currently seeking a skilled and experienced Call Centre Team Member to join their dynamic team.

The ideal candidate will have a minimum of 1 year of call centre experience and a strong understanding of customer service principles. This role offers a market-related salary, ranging from R120,000 to R150,000 per annum, as well as a range of benefits, including medical insurance, group life cover, and transport assistance.

The key responsibilities of this role include:

  • Handling customer enquiries and resolving billing issues
  • Addressing order-related queries and providing solutions
  • Utilizing strong communication and interpersonal skills to build relationships with clients

To be considered for this role, applicants must possess the following qualifications:

  • Min. 1 year call centre experience, preferably with BP
  • Strong understanding of customer service principles
  • Excellent English command
  • Clear and effective communication skills
  • Trouble-shooting and problem-solving abilities


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