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Huawei AI Call Center Solutions Engineer
2 months ago
At Huawei Africa Ltd, we are seeking a highly skilled and experienced AI Call Center Solutions Engineer to join our team. As a key member of our team, you will be responsible for establishing and communicating the value proposition of our AI Call Center Solutions to customers, highlighting key benefits and advantages.
Key Responsibilities:- Value Proposition: Articulate the value of Huawei's AI Call Center Solutions to customers, highlighting key benefits and advantages.
- Data Interpretation and Analysis: Interpret data related to customer interactions, call center performance metrics, and market trends.
- Market Insight and Prioritization: Provide ongoing market insight by monitoring industry trends, competitor activities, and customer feedback.
- Process Improvement and Solution Enhancement: Identify and define new process improvement opportunities within call center operations.
- Efficiency and Execution Improvement: Drive improvement initiatives aimed at enhancing efficiency and execution across relevant teams, products, components, and functions.
- Education: Degree in Computer Science/Engineering/Business Administration/related field
- Experience: Proven experience in a similar role, with a focus on ARTIFICIAL INTELLIGENCE, CALL CENTER OPERATIONS, or SOLUTION ENGINEERING.
- Skills: Analytical skills, ability to interpret complex data, draw actionable insights, presentation skills, strategic thinker, prioritization, and experience working in cross-functional teams.
We are looking for a highly motivated and experienced professional who can effectively communicate the value proposition of our AI Call Center Solutions to customers and drive improvement initiatives to enhance efficiency and execution across relevant teams, products, components, and functions.
