Technical Support Team Lead

2 months ago


Pretoria, Gauteng, South Africa Isilumko Staffing Full time
Technical Support Team Lead

Isilumko Staffing is seeking an experienced Technical Support Team Lead to join their Pretoria branch. As a key member of the team, you will be responsible for leading a team of technical support specialists and ensuring the delivery of exceptional customer service.

Key Responsibilities:

  • Drafting reports on call closure statistics and first-line support matters
  • Implementing processes and driving continuous improvement for call closures
  • Engaging with stakeholders to resolve technical issues
  • Assigning JIRAs and escalating calls to third-line teams
  • Providing LAN and WAN support, installing software, and troubleshooting technical issues
  • Maintaining and repairing hardware, installing cables, and managing inventory
  • Assisting users with second-line support and procuring laptops and desktops
  • Managing assets, obtaining quotes, tracking, and managing assets

Requirements:

  • A+ and N+ certifications
  • At least 5 years of experience in second- and third-line support
  • Valid driver's license
  • Excellent English communication skills
  • Clear credit and criminal records
  • Contactable references from previous employers


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