Technical Support Team Lead
5 days ago
Isilumko Staffing is seeking an experienced Technical Support Team Lead to join their Pretoria branch. As a key member of the team, you will be responsible for leading a team of technical support specialists and ensuring the delivery of exceptional customer service.
Key Responsibilities:
- Drafting reports on call closure statistics and first-line support matters
- Implementing processes and driving continuous improvement for call closures
- Engaging with stakeholders to resolve technical issues
- Assigning JIRAs and escalating calls to third-line teams
- Providing LAN and WAN support, installing software, and troubleshooting technical issues
- Maintaining and repairing hardware, installing cables, and managing inventory
- Assisting users with second-line support and procuring laptops and desktops
- Managing assets, obtaining quotes, tracking, and managing assets
Requirements:
- A+ and N+ certifications
- At least 5 years of experience in second- and third-line support
- Valid driver's license
- Excellent English communication skills
- Clear credit and criminal records
- Contactable references from previous employers
About Isilumko Staffing:
We are a leading staffing agency with a national footprint, committed to providing exceptional recruitment services to our clients. If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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