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Technical Support Team Lead

2 months ago

Pretoria, Gauteng, South Africa Isilumko Staffing Full time
Job Title: Technical Support Team Lead

Isilumko Staffing is seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists and providing technical support to our clients.

Key Responsibilities:
  • Lead a team of technical support specialists to provide technical support to clients
  • Provide technical support to clients via phone, email, and in-person
  • Develop and implement technical support processes and procedures
  • Collaborate with other teams to ensure seamless delivery of technical support services
  • Monitor and analyze technical support metrics to identify areas for improvement
Requirements:
  • 5 years of experience in technical support
  • Team lead experience
  • National Diploma in IT
  • Technical/Legal Certification
  • A+ and N+ certifications
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment