Strategic Client Liaison Manager

5 days ago

Johannesburg, Gauteng, South Africa NielsenIQ Full time

Job Title: Commercial Operations Manager Lead

Job Description:

The Commercial Operations Manager Lead is a critical role at NielsenIQ, serving as the vital link between our clients and operational teams. The primary responsibility of this role is to ensure the effective setup of our products, guarantee delivery accuracy and timing, and facilitate a seamless onboarding experience for new clients.

Key Responsibilities:

  • Act as the primary point of contact between clients and operational teams, ensuring clear communication and alignment on project requirements and timelines.
  • Oversee the initial onboarding phase for new clients, ensuring they are familiarized with our products and services through comprehensive training sessions.
  • Collaborate closely with clients to understand their specific needs and objectives, translating these into actionable plans for the operational team.
  • Coordinate with the operations team to ensure accurate and timely delivery of products and services, addressing any issues that may arise promptly.
  • Monitor the setup process to ensure that all client requirements are met and that any potential challenges are identified and resolved quickly.
  • Provide ongoing support to clients during the initial phase, ensuring they have a positive experience and are fully satisfied with our solutions.
  • Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact for any future needs or inquiries.
  • Continuously seek opportunities to improve the onboarding and delivery processes, implementing best practices to enhance client satisfaction and operational efficiency.
  • Prepare and deliver regular reports to senior management on client onboarding progress, delivery status, and any issues encountered.
  • Thought leadership: Work with key individuals within the sales team in order to decide on Thought Leadership topics, and provide the business with content to build relationships with clients, with a main focus on C-Suite engagement.

Qualifications:

  • Bachelor's degree in Business, Operations Management, Data Science, or a related field.
  • Proven experience in a client-facing role, preferably within a data research or analytics company.
  • Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Detail-oriented with a focus on ensuring accuracy and quality in all deliverables.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Proficiency in using project management tools and software to track and report on progress.
  • A proactive and problem-solving mindset, with the ability to identify potential issues and develop effective solutions.

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our Commitment to Diversity, Equity, and Inclusion:

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: link-to-NIQ-News-Center

  • Investment Management Liaison

    3 weeks ago

    Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Job Title: Investment Management LiaisonAbout the Role:Strategic Personnel is seeking a highly skilled Investment Management Liaison to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with clients, providing expert training on our custom-built IT system, and contributing to the...

  • Investment Management Liaison

    1 month ago

    Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Job Title: Client Relations SpecialistStrategic Personnel is seeking a highly skilled Client Relations Specialist to join our team. As a key member of our investment management team, you will be responsible for building and maintaining strong relationships with our clients.Key Responsibilities:Develop and maintain a deep understanding of our clients'...

  • VIP Client Liaison Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Profession Hub Full time

    VIP Client Liaison ManagerAs a key member of our team, you will be responsible for building and maintaining strong relationships with our most valued clients. Your primary objective will be to increase loyalty and gross win from VIP and potential VIPs.Key Responsibilities:Direct Client Liaison through various communication channelsMonth-to-date tactical...

  • Morning Client Liaison

    3 weeks ago

    Johannesburg, Gauteng, South Africa The Corporate Circle Full time

    Morning Client LiaisonWe are seeking a highly skilled Morning Client Liaison to join our team at The Corporate Circle. This is a unique opportunity to work with a dynamic organization and contribute to the success of our clients.Key Responsibilities:Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.Provide...

  • Client Service Liaison

    3 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Career OpportunityA position has become available for a Client Service Liaison and will be based in the Motor Claims department at Santam, Johannesburg.Job DescriptionThe Client Service Liaison will be responsible for monitoring service and quality levels within the applicable Motor Claims Region. They will manage the broker relationship by attending broker...

  • Client Relations Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Job Title: Client Relations SpecialistStrategic Personnel is seeking a highly skilled Client Relations Specialist to join our team. As a key member of our investment management team, you will be responsible for developing and maintaining strong relationships with our clients.Key Responsibilities:Build and maintain trusted relationships with clients through...

  • Client Service Liaison

    2 months ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the RoleThe Client Service Liaison will be responsible for managing the broker relationship by attending broker visits, conferences, and road shows. This role will involve providing details such as claims processes, service level agreements, and performance metrics to selected brokers. The Client Service Liaison will also be responsible for handling...

  • Morning Client Liaison Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa The Corporate Circle Full time

    Key Responsibilities:Morning Client Liaison Specialist role at The Corporate Circle involves cultivating outstanding customer relationships with excellent communication skills.Requirements:B Com or Equivalent degree with experience in the financial/investment/wealth management environment.Proficient in Sage and MS Office.Ability to serve as a liaison between...

  • Client Service Liaison

    1 week ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITYA position has become available for a Client Service Custodian and will be based in the Motor Claims department at Santam.JOB DESCRIPTIONThe Client Service Liaison will be responsible for monitoring service and quality levels within the applicable Motor Claims Region. They will manage the broker relationship by attending broker visits,...

  • Client Engagement Liaison Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Community Active Protection Full time

    Job Title: Client Engagement LiaisonAt Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. As a key member of our customer service department, you will play a crucial role in ensuring timely resolution of customer queries and complaints.Key Responsibilities:Assign incoming queries and complaints to...

  • Sales and Customer Liaison Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking an adaptable and highly motivated individual to join our international online driver platform client in Johannesburg as a Sales and Customer Liaison Specialist. This 12-month contract offers a unique opportunity to work in a fast-paced environment and develop strong cold calling and customer service skills.The ideal candidate will be...

  • Client Engagement Liaison Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Community Active Protection Full time

    Job Title: Client Engagement LiaisonAt Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. This role is responsible for ensuring timely resolution of customer service tickets and providing actionable insights for service improvements.Key Responsibilities:Assign incoming queries and complaints on Salesforce...

  • Strategic Finance Specialist

    1 day ago

    Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Job DescriptionOverview: Strategic Personnel is seeking a skilled Financial Administrator to support our Center Financial Manager with various financial processes.Key Responsibilities:Cash Flow Management and Payments: Collaborate with the Center Financial Manager to administer funding, cash flow, and banking processes in line with Head Office...

  • Senior Client Onboarding Liaison

    1 week ago

    Johannesburg, Gauteng, South Africa NielsenIQ Full time

    Job DescriptionJob Summary: The Commercial Operations Liaison is a critical role within our organization, serving as the vital link between our clients and operational teams. This position requires strong communication and organizational skills to manage client needs and operational execution effectively.Responsibilities:Act as the primary point of contact...

  • Business Liaison Officer

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Business Liaison OfficerIsilumko Staffing (JHB) is seeking a dynamic Business Liaison Officer to spearhead our marketing initiatives and enhance our brand presence.Key Responsibilities:Strategic Marketing: Conceptualise and manage marketing campaigns aligned with our overall strategy.Campaign Management: Plan and execute initiatives to drive business growth...

  • Business Liaison Officer

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Business Liaison OfficerIsilumko Staffing (JHB) is seeking a dynamic Business Liaison Officer to spearhead our marketing initiatives and enhance our brand presence.Key Responsibilities:Strategic Marketing: Conceptualise and manage marketing campaigns aligned with our overall strategy.Campaign Management: Plan and execute initiatives to drive business growth...

  • Strategic Client Partner

    3 weeks ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    We are seeking a seasoned professional to fill the role of Strategic Client Partner. This position requires a deep understanding of the client's needs and a proven track record of driving growth and success.Key Responsibilities:Client Relationship Building: Foster strong relationships with senior client stakeholders, understanding their strategy, operating...

  • Business Liaison Officer

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Business Liaison OfficerIsilumko Staffing is seeking a dynamic Business Liaison Officer to spearhead our marketing initiatives and enhance our brand presence. As a key member of our team, you will be responsible for developing and executing innovative marketing strategies across various channels, including print, digital, and social media.Key...

  • Customer Service Liaison Officer

    4 days ago

    Johannesburg, Gauteng, South Africa AJ Personnel Full time

    Key Responsibilities:Maintain a thorough understanding of AJ Personnel’s products and services.Serve as the primary point of contact for Clients, addressing inquiries and resolving issues.Collaborate with various departments to facilitate Client requests and provide support.Requirements:Grade 12 or equivalent.3 – 4 Years previous experience in a similar...

  • Strategic HR Manager

    1 week ago

    Johannesburg, Gauteng, South Africa KPMG-SouthAfrica Full time

    Job Role SummaryAs a key member of the KPMG South Africa team, the Functional HR Manager will play a critical role in providing strategic HR expertise to business units. The successful candidate will serve as a liaison between business units and the Centers of Excellence, ensuring seamless collaboration and effective HR program delivery. This role requires a...