First-Line Technical Support

6 days ago


Johannesburg, Gauteng, South Africa Modern Hardware Full time

About the Position

We are seeking a highly skilled First-Line Technical Support specialist to join our team at Modern Hardware. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and collaborating with internal teams to ensure seamless delivery of services.

The ideal candidate will have a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.

Responsibilities:

  • Respond to client inquiries and resolve technical issues in a timely and professional manner
  • Provide troubleshooting and repair services for a range of technical issues
  • Collaborate with internal teams to ensure seamless delivery of services
  • Maintain accurate records of all interactions and resolutions
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • Minimum 2 years' experience in technical support role
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Familiarity with remote desktop software and other technical tools


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