Technical Support Professional

5 days ago


Johannesburg, Gauteng, South Africa OTTera, Inc. Full time

Job Summary

We are seeking a Technical Support Professional to join our team and provide technical support to end-users and internal support teams.

The ideal candidate will have:

  • Proven experience in providing technical support for software products.
  • Strong problem-solving skills and the ability to address technical issues in a timely manner.
  • Basic understanding of programming languages, with knowledge in languages such as NodeJs, PHP (a plus).
  • Familiarity with software concepts and protocols.
  • Familiarity with common frameworks for preferred languages; Laravel, Drupal, Django, RoR, SailsJS, ReactJS.

Responsibilities

The successful candidate will be responsible for:

  • Providing first-level technical support in an IDE to locate affected code and suggest solutions for review, feedback, and approval.
  • Communicating effectively with internal team members, keeping them informed of issue resolutions and task updates.
  • Working on operational projects in our engineering backlog as time permits.


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