Technical Support Specialist

5 days ago


Johannesburg, Gauteng, South Africa Redember Full time

Red Ember Recruitment is seeking a highly skilled and motivated Junior Sage X3 Technical Support specialist to join their team in Johannesburg, South Africa.

About the Role

This 3-month contract position has the potential to become permanent based on performance. As a Junior Sage X3 Technical Support specialist, you will be responsible for providing first-line support to end-users experiencing problems and escalating when required.

Your responsibilities will include:

  1. Sage Enterprise Intelligence (SEI) writing to enhance system functionality
  2. Providing timely and effective support to end-users to ensure seamless system operation
  3. Retail Point of Sales first Line Support to resolve customer queries efficiently
  4. Monitoring ATRACE files and performing log reading analysis to troubleshoot system issues effectively
  5. Creating and modifying import templates for data integration as required
  6. Maintaining batch and accounting tasks to ensure accurate financial reporting
  7. Linking Crystal Reports to Sage report codes and setting up parameters for seamless reporting
  8. Writing queries and modifying existing reports to meet business needs

You will also form part of project teams implementing new systems or expanding the existing ERP environment and provide end-user training.

Requirements

To succeed in this role, you will need:

  1. Warehouse and Distribution Experience to understand the complexities of inventory management
  2. Experience in supporting the Sage X3 environment to ensure seamless system operation
  3. Basic SQL experience to analyze and troubleshoot database issues
  4. Crystal reporting experience to create and modify reports effectively


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