First-Line Resolution Expert

2 weeks ago


Johannesburg, Gauteng, South Africa OTTera, Inc. Full time

Job Requirements

We are looking for a First-Line Resolution Expert who can:

  • Provide first-level technical support to end-users and internal support teams.
  • Collaborate with cross-functional teams to contribute to product improvement projects.
  • Ensure prompt fault resolution and communicate effectively with internal team members.
  • Work on operational projects in our engineering backlog as time permits.

Key Skills and Qualifications

The ideal candidate should have:

  • Proven experience in providing technical support for software products.
  • Strong problem-solving skills and the ability to address technical issues in a timely manner.
  • Basic understanding of programming languages, with knowledge in languages such as NodeJs, PHP (a plus).
  • Familiarity with software concepts and protocols.
  • Familiarity with common frameworks for preferred languages; Laravel, Drupal, Django, RoR, SailsJS, ReactJS.
  • Good communication skills, both written and verbal with proficiency in spoken English.


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