First-Line Resolution Expert
2 weeks ago
Job Requirements
We are looking for a First-Line Resolution Expert who can:
- Provide first-level technical support to end-users and internal support teams.
- Collaborate with cross-functional teams to contribute to product improvement projects.
- Ensure prompt fault resolution and communicate effectively with internal team members.
- Work on operational projects in our engineering backlog as time permits.
Key Skills and Qualifications
The ideal candidate should have:
- Proven experience in providing technical support for software products.
- Strong problem-solving skills and the ability to address technical issues in a timely manner.
- Basic understanding of programming languages, with knowledge in languages such as NodeJs, PHP (a plus).
- Familiarity with software concepts and protocols.
- Familiarity with common frameworks for preferred languages; Laravel, Drupal, Django, RoR, SailsJS, ReactJS.
- Good communication skills, both written and verbal with proficiency in spoken English.
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