Technical Product Manager – Digital Security

Job Title: Technical Product Manager – Digital Security

Division: Datacenter

Location: Johannesburg

General Manager: General Manager – Data Centre

Direct Subordinates: 0

Total Staff in Function: 2

WORKING RELATIONSHIPS:

Internal:

• Procurement
• Sales Operations
• Brand Operations
• Account Managers
• Systems Engineers / Presales
• Marketing
• Logistics
• Regional Managers

External:

• Vendor
• Resellers
• End Users
• Vendor Alliance Partners

JOB SUMMARY:

Main Purpose of Position:

• To support the daily running of the assigned brand/s.
• To continuously strive to grow the success of the assigned brands within First Distribution and be closely involved in all areas related to the brand from a sales and operational perspective.
• To be the technical representative for the assigned brands and be able to design and build configurations to meet customer requirements.

Key Performance Areas

KPA PERFORMANCE STANDARDS

• Driving Gross Profit targets through Resellers.
• Supporting Sales of First Distribution's Security product portfolio within existing Resellers.
• Display key competencies of product knowledge and brand programs across the relevant portfolio of products.
• Bi-Weekly review with Line Manager.
• Drive Sales Strategy and overview sessions with resellers.
• On-boarding process within accounts: operational, sales, technical processes.
• Build and manage effective relationships with relevant team members and resellers.
• Demonstrate the ability to Identify and Qualify new deals with partners in order to sustain the required levels of pipeline and target coverage.
• Report opportunity details to the Line Manager and brand managers on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system.
• Ensure targeted profit margins are achieved.
• Ensure brand rebates are realized.
• Ensure weekly activities and minutes of meetings are reported to the Line Manager.
• Ensure sales reports and sales forecasts are submitted to Line Manager.

Manage the Brand Sales performance and operational excellence

• Driving revenue and GP targets for the assigned brand/s across the full territory where we have distribution rights.
• Continuously support sales growth in all regions.
• Executing on and aligning with Vendor objectives.
• Driving Vendor Strategy and portfolio within existing and new targeted accounts.
• Understand Vendor strategy, programs, and complete portfolio of products.
• Run Quarterly Business Review Sessions with the vendor where required.
• Build and manage relationship with Vendors team members.
• Understand in detail the vendors rebate programs and ensure alignment to maximise rebate attainment.
• Report opportunity details to Vendor on a regular basis (as required by the vendor) showing deal progression and pipeline creation using the CRM (Customer Relationship Management) system.
• Ensure that sales targets are achieved and report any deviations with detailed reasoning.
• Manage any stock and ensure optimal stock is purchased and avoid stock aging.
• Pipeline management using CRM – ensure accuracy is always maintained.
• Manage pricing and margins to maximise profitability.
• Remain updated with product changes and required training certifications.
• Ensure all staff who require training are trained and all certifications are maintained.

Marketing Management

• Conduct Marketing Planning sessions and take Accountability for the Marketing plan.
• Work with both EMMC and Vendor Marketing teams to ensure effectiveness of all Marketing activity.
• Develop a Business Development Plan that documents the key sales & marketing strategies and a management system that measures performance and success.
• Align marketing activities in each region appropriately.
• Work on growing the market share.
• Understand the competitive landscape and develop strategies to maintain competitive advantage.
• Ensure customer enablement is run frequently and customers are always updated with the latest from the vendor.

Technical support

• Hold relevant technical certifications for the products in our Digital Security portfolio.
• Have the skills to design complex Digital security solutions and be an advisor to resellers and end users.
• Hold relevant certifications for the vendors represented by FD.
• Build and maintain relationships with the technical teams at FD resellers.

COMPETENCIES:

• Knowledge of relevant brand products and process.
• Knowledge of vendor structure to have the correct point of contact.
• Knowledge of information management industry in South Africa.
• Knowledge of IT Industry.
• Excel Intermediate.
• Demonstrated accuracy and attention to detail with numbers.
• Demonstrated confidentiality.
• Ability to deliver on service level agreements.
• Demonstrated ability towards business intelligence.
• Adhere to all policies and procedures that are implemented by the Company.
• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Trust – It is the starting point of working together, feeling safe, belonging to a group and being able to grow our values even stronger.
• Attitude – always demonstrate your best in your role and ensure professional attitude with internal and external customers.
• Respect – demonstrate respect with actions and words to internal and external customers.
• Accountability – accountable for the consequences of your action, both positive and negative.
• Integrity – consistently honest and truthful in dealings with peers, customers, and vendors.
• Teamwork– strive to work productively in co-operation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
• Enjoyment – be creative and enrich the working atmosphere.

Internal training associated with competencies:

• Adhere to and complete the Company Learning Map issued during the first week of employment to meet the expectation.
• Matric.
• Diploma/Degree in related field would be advantageous.
• A minimum of 5 years of Product Management experience in the Digital Security industry.
• Strong technical understanding and experience within the Digital Security industry.
• Have strong interpersonal and communication skills with staff at various levels.
• Creative, solution-driven attitude.
• Be willing to work in an agile environment where changes are frequent, and technologies evolve.

Nice-to-have Skills:

• Systems: Excel, CRM Accpac will be an advantage.

Additional Skills:

• Sense of urgency.
• Strong Self Motivational and Empowerment.
• Strong Communication.
• Strong Relationship and Self-Management.

Office Requirements:

• Work-from-office.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

Note:

• The remuneration package will be discussed during the interviewing process.
• Follow through with a 3-month probation review which will be scheduled by Human Resources.
• You will be required to perform such duties as reasonably required by the Company.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently and to the best of your ability.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

* Name & Surname.

* Email Address.

* Please Attach Your CV.

* Previous Total cost to company package (Average Gross).

* Expected Total cost to company package (Average Gross).

* Do you have a criminal record? (Yes / No) If yes, please elaborate.

* Have you ever been dismissed? (Yes / No) If yes, please elaborate.

* Please motivate why you will be a good fit for the role with reference to the minimum requirements and qualifications as per the job description. 0 /1000

* Do you have a positive attitude? Yes / No

* I hereby authorize the Company Human Resource Department, and the authorized Management team / Company to use, review and process any personal information provided to the company during my application as well as any information that I have provided in support of my application. I understand my right to privacy and the right to have my personal information processed in accordance with the conditions for the lawful processing of personal information and hereby give my consent to the Company to collect, process, and share relevant personal information where the company is legally required to do so. In addition, I have also received permission from my References to provide the Company with their details. Yes

Location: Microsoft Conference Center Room 3 - Bryanston, Sandton, 2191