Supply Chain Solutions Manager

5 days ago


Randburg, Gauteng, South Africa Level-Up Full time
Customer Success Manager - Supply Chain Solutions

We are seeking an experienced Customer Success Manager to join our team at Level-Up. This role will play a pivotal part in ensuring the successful onboarding, implementation, and ongoing success of our supply chain visibility solutions for clients.

The ideal candidate will have a proven track record in delivering business value and driving solution optimization. They will lead the onboarding process, collaborate with clients to understand their unique supply chain challenges, and tailor solutions accordingly.

Key Responsibilities:

  • Customer Success Management (40%): Lead the onboarding process for new clients, ensuring smooth transitions and successful implementations.
  • Solution Optimization (30%): Monitor and analyze client data to identify trends and areas for improvement.
  • Performance Metrics and Reporting (20%): Track and report on KPIs related to client success, such as satisfaction, adoption, and retention rates.
  • Stakeholder Engagement (10%): Develop and maintain relationships with internal teams and external stakeholders.


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