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Customer Experience Lead

1 week ago

Sandton, South Africa Marriott International Full time
About Us: Marriott International is a global leader in the hospitality industry, committed to delivering exceptional guest experiences. As a Guest Experience Supervisor at Marriott International, you will be part of a dynamic team that is passionate about providing outstanding service to our guests. Your role will involve managing front desk operations, processing guest check-ins, and handling payment transactions, as well as maintaining accurate guest accounts and compiling reports.

Your Key Responsibilities:

  • Verify guest identities, assign rooms, and secure payments
  • Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes
  • Process all payment types, vouchers, paid-outs, and charges, balance receipts, and complete cashier and closing reports
  • Collaborate with management team to achieve common goals, address employee concerns, and support team members to reach their full potential

We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to work with a global leader in the hospitality industry