Customer Experience Lead

5 days ago


Sandton, South Africa Marriott International Full time
About Us: Marriott International is a global leader in the hospitality industry, committed to delivering exceptional guest experiences. As a Guest Experience Supervisor at Marriott International, you will be part of a dynamic team that is passionate about providing outstanding service to our guests. Your role will involve managing front desk operations, processing guest check-ins, and handling payment transactions, as well as maintaining accurate guest accounts and compiling reports.

Your Key Responsibilities:

  • Verify guest identities, assign rooms, and secure payments
  • Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes
  • Process all payment types, vouchers, paid-outs, and charges, balance receipts, and complete cashier and closing reports
  • Collaborate with management team to achieve common goals, address employee concerns, and support team members to reach their full potential

We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to work with a global leader in the hospitality industry


  • Sandton, South Africa Boardroom Appointments Full time

    Job OverviewAs a Lead Designer for Customer Experience, you will play a critical role in shaping the overall customer experience across our products.About the RoleThis is a fantastic opportunity to leverage your design expertise to drive business growth and improve customer satisfaction.You will work closely with cross-functional teams to understand customer...


  • Sandton, South Africa You Choose Recruit Full time

    Senior Retail Sales Consultant PositionAt You Choose Recruit, we are seeking an experienced Senior Retail Sales Consultant to lead our team at our Sandown location.Main Responsibilities:- Provide expert product knowledge and support to customers to drive sales- Meet performance targets and contribute to the store's sales growth- Lead and develop a team of...


  • Sandton, South Africa Ovations Technologies (Pty) Ltd Full time

    Role SummaryThe Product Design Lead will be responsible for delivering high-quality design solutions that meet customer needs. This role requires strong leadership skills, excellent communication, and the ability to collaborate with cross-functional teams.Key ResponsibilitiesCollaborate with business stakeholders to define project requirements, scope,...


  • Sandton, South Africa Ubuntu Markets Full time

    About UsUbuntu Markets is a leading company in the Financial/Insurance/Trading industry, seeking an experienced Customer Experience Director to lead our contact centre team. The ideal candidate will have a strong background in call centre management and excellent leadership skills.As a key member of our team, you will be responsible for setting performance...


  • Sandton, South Africa Zoetis Full time

    **Job Purpose** The overall purpose of the ** Customer Experience Systems Specialist ** is to provide exceptional support while managing and resolving financial transactions and inquiries within the SAP system. This role involves acting as the primary point of contact for customer service, operations, marketing, supply chain and internal colleagues on behalf...


  • Sandton, South Africa Clicks Group Limited Full time

    About the RoleThis is an exciting opportunity for a highly motivated and experienced Retail Store Manager to lead our customer experience team at Clicks Group Limited.The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.Key responsibilities include:To develop and...


  • Sandton, South Africa Ajtechnicaldr Full time

    About the Company:Capitec is committed to delivering exceptional customer experiences through its people. As a Client Experience Specialist, you will play a vital role in driving this vision forward by leveraging your expertise in client experience principles and practices. If you are passionate about making a difference in the financial services industry,...


  • Sandton, South Africa ClearSource Full time

    Why ClearSource?ClearSource is a global Business Process Outsourcing (BPO) company with a core purpose of making lives better. We are passionate about our Core Values, which include:Customer First - We share an intense passion for creating exceptional customer experiences.Personal Accountability - Commit to doing the right thing and doing it.Humble Courage -...


  • Sandton, South Africa Catch Recruit Full time

    We are looking for a highly motivated and skilled individual to fill the role of Customer Experience Specialist. As a member of our support team, you will play a critical role in delivering exceptional customer service and technical expertise.Key ResponsibilitiesProvide timely and effective solutions to client queries, ensuring high levels of customer...

  • Customer Experience

    3 weeks ago


    Sandton, South Africa Sasria Recruitment Full time

    **Job Advert Summary**: The Customer Experience Intern will gain exposure and training in administrative and operational support in the Customer Care environment, i.e. the implementation of CX initiatives, data management, and stakeholder coordination to enhance customer satisfaction and service efficiency. **Minimum Requirements**: **Qualifications** -...

  • Customer Experience

    3 weeks ago


    Sandton, South Africa Sasria Full time

    Closing Date - 2025/03/06 - Reference Number - SAS250227-1 - Job Title - Customer Experience (CX) Intern - Job Type - Graduate Internship - Division - Insurance Operations - Department - Claims - EE Occupational Levels - Level 4 & 5: Skilled, Technical and Academically Qualified - Location - Town / City - Sandton - Location - Province - Gauteng - Location -...


  • Sandton, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To provide strategic partnership to Sub-segment Business Unit EXCO, other relevant Business Unit EXCOs and Segment Marketing EXCO by assessing...


  • Sandton, South Africa Zoetis Full time

    Job OverviewThe Customer Experience System Specialist plays a crucial role in ensuring exceptional customer support while managing and resolving financial transactions within the SAP system.Key ResponsibilitiesManage and resolve financial transactions, including rebates, pricing adjustments, and account updates.Provide effective and timely resolution of...


  • Sandton, South Africa Toyota SA Full time

    We are looking for a highly skilled Digital Product Strategist to join our team in Johannesburg. As a key member of our Future Toyota Department, you will play a crucial role in ensuring that our products meet the evolving needs of our customers.The successful candidate will have a strong understanding of customer experience systems and be able to analyze...

  • Team Lead

    7 days ago


    Sandton, South Africa Clicks Group Limited Full time

    Leadership OpportunityThis is an exciting opportunity for a highly motivated and experienced Team Lead to join our customer service and support team at Clicks Group Limited.The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and achieving customer satisfaction targets.Key...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Sandton, South Africa Girls Incorporated Of Greater Atlanta Full time

    We are looking for a senior hospitality lead to join our upscale dining experience. As the face of our restaurant, you will be responsible for creating an exceptional atmosphere for our guests. This role requires a strong understanding of hospitality principles and the ability to lead by example.Qualifications and Skills:6+ years of experience in restaurant...


  • Sandton, South Africa Surgo HR & Training Full time

    About the Job:We are seeking a highly skilled Customer Experience Officer for Sotho Speakers to join our team at Surgo HR & Training. As a customer experience officer, you will be responsible for handling inbound calls from clients and ensuring that their experiences are positive and memorable.Key Responsibilities:Handle inbound calls from clients and...


  • Sandton, South Africa Merchants Full time

    About YouYou will be a skilled operations professional with a proven track record of driving performance and development. Your experience in managing teams, developing talent, and optimizing resources will be essential in this role.In addition to your technical skills, you will possess excellent communication and interpersonal skills, with the ability to...


  • Sandton, South Africa Absa Group Full time

    About UsAbsa Group Limited is listed on the Johannesburg Stock Exchange and has operations across Africa. We offer a range of products and services, including personal and business banking, corporate and investment banking, wealth and investment management, and insurance.We're seeking a skilled professional to join our team as a Financial Solutions Expert....