Telesales/Cold Caller

1 month ago

Sandton, South Africa ICT Engage Full time

Our client is dedicated to delivering innovative and reliable technology services to businesses and individuals. The successful candidate will play a vital role in expanding their client base by developing rapport with prospective clients, maintaining a professional and friendly approach to nurture interest and move leads through the sales pipeline.

Key Responsibilities:

  • Outbound Calling: Engage in daily cold calling to prospective clients in target markets to introduce our services (ISP/MSP/IT solutions).
  • Lead Generation: Identify and qualify new leads, understanding their needs and matching them with our solutions.
  • Product Knowledge: Acquire a strong understanding of our products and services to effectively communicate benefits to potential customers.
  • Relationship Building: Develop rapport with prospects and maintain a professional and friendly approach to nurture interest and move leads through the sales pipeline.
  • Data Management: Accurately record and manage information in our CRM, tracking lead status and follow-up requirements.
  • Target Achievement: Meet and exceed daily, weekly, and monthly call and sales targets.
  • Market Feedback: Gather and report customer feedback and competitive information to help improve our offerings.

Requirements:

  • Experience: Proven experience in telesales, cold calling, or customer service, ideally within the ISP, MSP, or IT sector.
  • Communication Skills: Exceptional verbal communication and listening skills, with the ability to convey complex solutions in a clear and engaging manner.
  • Sales-Driven: Goal-oriented with a track record of meeting or exceeding sales targets.
  • Tech-Savvy: Basic understanding of internet services, managed services, or IT solutions; willingness to learn more in these areas.
  • CRM Knowledge: Familiarity with CRM tools is an advantage.
  • Resilience: Persistent, adaptable, and able to handle rejection constructively.

Benefits:

  • Career Growth: Opportunities for advancement within a fast-growing tech company.
  • Training: Ongoing training to build knowledge and skills within the tech sector.
  • Incentives: Basic salary with competitive commission structure.

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