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Logistics Client Liaison

1 month ago

Durban North, KwaZulu-Natal, South Africa Rhenus Logistics Full time
Main Responsibilities

We are seeking a highly skilled Client Services Representative to join our team at Rhenus Logistics. As a key member of our client-facing team, you will be responsible for managing client shipping requirements and ensuring that all clients' needs are met.

Key Responsibilities:

  • Liaise with clients on a continuous basis to proactively manage shipment events and ensure timely communication.
  • Identify opportunities to expand business with existing clients and secure referrals.
  • Monitor daily shipment readiness to ensure cargo is collected on time.
  • Coordinate with internal teams to ensure delegated work is executed efficiently.
  • Manage client administration on an international level, including dispatch routing orders and arranging inspections.
  • Develop and provide rate proposals and SOP updates for existing clients.
  • Communicate sell rates to clients and ensure compliance with NAC and trade lane requirements.
  • Ensure clearing instructions and export instructions are completed in full.
  • Develop and provide clients with monthly/quarterly KPIs and secure extension business from existing accounts.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and ability to learn new software.