Technical Advisor
2 weeks ago
We are seeking a highly skilled Technical Advisor to join our elite support squad. As a valued member of our team, you will play a critical role in providing exceptional customer experiences through technical support.
Key Responsibilities:- Provide technical support to customers, ensuring prompt and efficient resolution of issues.
- Act as the interface between customers and various departments, ensuring seamless communication and collaboration.
- Document and track customer issues and resolutions, maintaining accurate records and reports.
- Collaborate with team leaders to enhance customer experiences and improve support processes.
- Perform miscellaneous duties and responsibilities as defined by management.
- 1-2 years of experience in a technical environment or IT background.
- Excellent communication skills in English (written and verbal).
- Strong attention to detail with a focus on customer service.
- Proven troubleshooting skills, especially with new or complex issues.
- Passion for technology.
- Familiarity with macOS and iPadOS.
- Retail or hospitality experience.
- Knowledge of Zendesk and POS systems.
- Immerse yourself in the brand experience of our client, a fantastic product and company.
- Work in a truly flexible environment.
- Genuine career opportunities in a rapidly growing company.
- Be part of a team large enough for growth but lean enough to make a real impact.
- Enjoy a range of benefits, including an above-average fixed salary, performance-based bonus, mental health support, language classes, and LinkedIn Learning license.
About Our Client:
Our client's commerce platform simplifies, scales, and enhances customer experiences. This one-stop solution transforms online and physical operations, multichannel sales, global payments, financial solutions, and connects to supplier networks. Founded in 2005, our client embraces an inclusive ethos, building communities through commerce.
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