Dispute Adjudication Professional
3 days ago
Ziyana Group requires a seasoned Dispute Adjudication Professional to handle complex disputes and ensure timely resolutions. If you have the necessary qualifications and experience, please submit your application.
Job Summary:
- Manage complaints from inception to resolution.
- Conduct thorough investigations and gather evidence.
- Identify areas requiring further examination and request additional information from parties involved.
- Negotiate with parties regarding administrative aspects of file/investigation.
- E nsure procedural fairness standards are met.
- Record all complaints allocated, including correspondence, proof of service, calls, emails, etc.
- Capture and process all information on the OPFA case management system.
- Prepare high-quality draft determinations within set timelines according to daily, weekly, and monthly targets.
- Review and correct drafts submitted by colleagues.
- Identify out-of-jurisdiction matters accurately.
- Draft settlement and out-of-jurisdiction letters for approval by the Team Leader.
- Assist with projects and ad hoc tasks as required.
- Submit weekly and monthly statistics to the Team Leader.
- Prepare records for the Financial Services Tribunal or High Court.
Requirements
Qualifications: A law degree (BCom Law, BA Law, or LLB) is required.
Experience: Previous experience in the retirement funds industry - administration, management, or regulation is essential.
Knowledge: In-depth knowledge and understanding of relevant legislative and regulatory frameworks.
Skills: Ability to assess and investigate facts, interpret legislation, and create legal documents.
Research and analysis skills.
Familiarity with the financial service sector will be an advantage.
Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator.
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