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Retail Experience Coordinator

1 week ago

Cape Town, Western Cape, South Africa Capitec Bank Full time

About the Position

This position requires a highly motivated and experienced individual to lead the team and drive results. As a Team Leader, you will be responsible for managing team performance, motivation, quality, and day-to-day operational activities to ensure excellent customer service.

Responsibilities

  • To coordinate and lead the team in full alignment with relevant plans, strategies, policies, procedures, and set standards.
  • To manage performance, motivation, quality, and day-to-day operational activities of the team.

Requirements

  • A minimum of 3-5 years' experience in a banking, retail, finance, or client service environment.
  • Previous people leadership experience is ideal.
  • Function relevant experience is also preferred.

Qualifications

  • A Grade 12 National Certificate / Vocational is required.

Knowledge and Skills

  • Leadership Best Practices.
  • People management principles.
  • Customer relationship management.
  • HR principles and processes.
  • Capitec banking system.
  • Liaising with 3rd party providers.
  • Working knowledge of legislation relevant to the banking environment.

Conditions of Employment

  • A clear criminal and credit record.
  • Willingness to work flexible hours, including Saturdays and Public Holidays.