Experience Strategist

7 days ago


Cape Town, Western Cape, South Africa ACB Consulting Full time

About Us:

ACB Consulting is a leading retail consulting firm dedicated to helping businesses achieve success through customer-centric strategies. Our team of experts provides actionable insights and practical solutions to drive growth and improvement.

Job Overview:

This is an exciting opportunity to join our team as a Customer Experience Manager. You will have the chance to make a real impact on customer satisfaction and loyalty, while working with a dynamic and supportive team.

Responsibilities:

  • Design and execute customer experience initiatives to enhance brand reputation and customer loyalty
  • Conduct customer surveys and analyze feedback to inform business decisions
  • Work closely with store managers and regional CX manager to implement customer experience strategies
  • Identify opportunities for process improvements and collaborate with cross-functional teams to implement changes

Qualifications:

  • 3+ years of experience in customer experience management or related field
  • Strong understanding of consumer behavior and market trends
  • Excellent communication and project management skills
  • Able to work independently and collaboratively as part of a team


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