Experience Strategist
7 days ago
About Us:
ACB Consulting is a leading retail consulting firm dedicated to helping businesses achieve success through customer-centric strategies. Our team of experts provides actionable insights and practical solutions to drive growth and improvement.
Job Overview:
This is an exciting opportunity to join our team as a Customer Experience Manager. You will have the chance to make a real impact on customer satisfaction and loyalty, while working with a dynamic and supportive team.
Responsibilities:
- Design and execute customer experience initiatives to enhance brand reputation and customer loyalty
- Conduct customer surveys and analyze feedback to inform business decisions
- Work closely with store managers and regional CX manager to implement customer experience strategies
- Identify opportunities for process improvements and collaborate with cross-functional teams to implement changes
Qualifications:
- 3+ years of experience in customer experience management or related field
- Strong understanding of consumer behavior and market trends
- Excellent communication and project management skills
- Able to work independently and collaboratively as part of a team
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