Travel Experience Coordinator

5 days ago


Cape Town, Western Cape, South Africa Ten Group Full time
Job Overview: Ten Group is a global luxury concierge service that caters to the needs of High-Networth (HNW) and Ultra-High-Networth (UHNW) clients. We are seeking an exceptional individual to join our Private Travel team as a Travel Experience Coordinator.

This role will be responsible for facilitating seamless travel experiences for our esteemed clientele, working closely with our sales team to ensure prompt and professional responses to member inquiries.

Key Responsibilities:
  • Assist Private Travel Managers with administrative tasks, such as preparing sales documents, contracts, and proposals.
  • Manage correspondence, including emails, phone calls, and inquiries from members, ensuring timely and effective communication.
  • Maintain accurate records of sales activities, member interactions, and requests in our CRM software and TTS system.

Customer Relationship Management:
  • Serve as a secondary point of contact for members addressing their queries, providing information, and offering personalized assistance.
  • Coordinate with other departments to fulfill member requests and ensure smooth execution of travel arrangements.
  • Follow up with members to gather feedback, address concerns, and maintain strong relationships.

Sales Support:
  • Collaborate with the sales team to develop sales strategies, identify potential leads, and nurture member relationships.
  • Assist in the preparation of sales presentations and promotional materials for Private travel products and services.
  • Support research on market trends, competitors, and customer preferences to assist sales initiatives.


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