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Director of Consumer Engagement

7 days ago

Cape Town, Western Cape, South Africa LevelUP HCS Full time

We're seeking an experienced leader to oversee our consumer engagement initiatives. As Director of Consumer Engagement, you'll be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

Responsibilities:

  1. Consumer Insights: Analyze customer data to inform business decisions.
  2. Engagement Strategies: Develop and execute plans to enhance customer engagement.
  3. Loyalty Programs: Design and implement loyalty programs to retain customers.
  4. Customer Feedback: Collect and respond to customer feedback to improve services.

Requirements:

  1. A minimum of 4-6 years of experience in consumer-facing roles.
  2. A strong understanding of customer behavior and preferences.
  3. Excellent communication and interpersonal skills.