Call Centre Operations Leader

1 month ago


East Rand, South Africa Unique Personnel Ltd Full time

We are seeking a seasoned Call Centre Supervisor to lead our call centre team and drive the effective delivery of our financial services products. The ideal candidate will have a strong background in sales and customer service within the financial services or insurance industry.

Key Responsibilities:
  • Supervise and manage the daily operations of the call centre, ensuring smooth and efficient workflow.
  • Promote the company image in a professional and positive manner.
  • Supervise, train, and mentor call centre agents, providing ongoing support and performance feedback to ensure continuous improvement.
  • Develop and implement sales strategies to achieve targets and drive revenue growth.
  • Monitor and analyse call centre performance metrics, identifying areas for improvement and implementing action plans.
  • Ensure compliance with industry regulations and company standards.
  • Handle escalated customer inquiries and complaints, providing solutions and maintaining customer satisfaction.
  • Collaborate with other departments to align call centre operations with overall business goals.

Requirements:

  • Matric certificate
  • Relevant short courses
  • 3-5 years proven experience as a Call Centre Supervisor, preferably in the financial services or insurance sector
  • Strong sales background with a track record of meeting or exceeding sales targets


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