Outbound Call Centre Consultant

3 weeks ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 71096

**Job Type**
- Permanent

**Job Title**
- Outbound Call Centre Consultant

**Computer Skills**
- MS Excel,Ms Office,MS Outlook

**Industry**
- Insurance

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Summary**
- This position requires a person strong in soft skills, upselling, objection handling, rapport building and persistency. A boisterous and outgoing character type is recommended. In outbound high intensity call volumes will be rewarded with incentive and commission.

**Job purpose**
- This position performs outbound calls to potential and current customers to add value, upsell products related to (but not limited to) the motor industry (regulated or non-regulated) or to qualify them as sales leads for inbound (short term insurance).
- This position will require working closely with Sales to ensure accurate and effective quality of sales leads.
- Different options will be discussed during the interview process.

**Duties and responsibilities**

**Telemarketing & Telesales**:

- Upselling to existing database
- Maintain a standard lead to sale ratio as specified
- Understand and communicate product benefits effectively
- Listen to objections and handle them effectively
- Keeping track of sales with accurate capture of data as specified
- Enter details of every interaction in the system
- Meeting target call time/sales/referrals on a daily basis
- Relaying inbound calls to the direct department**Inherent Requirements**

**Qualifications**
- Previous call center experience
- Previous sales experience
- Basic/Intermediary computer skills (Excel, word & Outlook)
- Telephone etiquette

**What Qualification**

**Minimum Qualification**
- Any

**Status**
- Available

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