Quality Assurance Manager

5 days ago

Nelspruit, Mpumalanga, South Africa Top Talent Professional Services Full time
Job Description

Job Title: Quality Assurance Manager

Company: Top Talent Professional Services

Job Type: Full-time

Location: Remote

About Us: Top Talent Professional Services is a leading provider of professional services, dedicated to delivering exceptional results to our clients. We are seeking a highly skilled Quality Assurance Manager to join our team.

Key Responsibilities:
  • Develop, implement, and manage a Food Safety Management System (FSMS) that integrates with existing systems.
  • Ensure the highest level of Quality Assurance Management is provided to all customers, with a reputation for delivering premium products.
  • Manage and coordinate all Quality Assurance requirements between the company, 3rd party processors, and product suppliers.
  • Ensure all products sold are food safe and meet quality standards, with no potential food safety issues or liabilities.
  • Manage QA requirements associated with the procurement of raw materials and finished products from 3rd party processors, value adders, manufacturers, packers, and suppliers.
Quality Management System:
  • Develop, implement, and manage a Quality Management System (QMS) and integrate it with other businesses in the group as needed.
  • Manage the company's QA document register and all QA documentation.
  • Achieve and maintain all required 3rd party QA accreditations from relevant QA authorities and registration bodies, including BRC.
  • Attend and report on quality assurance meetings.
  • Report any quality or food safety issues to senior management as needed.
Customer Quality Management:
  • Manage the flow of QA documentation to and from customers.
  • Complete all customer vendor questionnaires and queries.
  • Assist Sales Managers in establishing vendor accounts with new customers.
  • Ensure the company has valid QA documentation from all suppliers and processors, both internal and external.
  • Ensure all customers have up-to-date QA certificates and documentation, both internal and 3rd party.
Product Quality Management:
  • Check and approve all supplier CoAs before shipment to customers.
  • Inspect supplier product prior to shipment or release of stock to customers, as needed.
  • Inspect 3rd party supplier product prior to shipment or release to customers and request rework if it does not meet specification or customer requirements.
  • Inspect business product prior to release if there is any doubt about it meeting specifications or customer requirements.
  • Work with customers to approve shipment of product outside of normal specification but can still be used by the customer for agreed applications.
New Product Development:
  • Work closely with the New Product Development Manager and suppliers/processors on the development of value-added and new products.
  • Assist with the development and documentation of specifications for new products and ensure they are kept up to date.
  • Ensure all recipes for new products are properly documented and Intellectual Property is secured within the company.
Audit Management:
  • Manage regular audits of the Quality Assurance System to ensure continued compliance and accreditation.
  • Manage and/or arrange/co-ordinate customer audits of all in-house and 3rd party processors, value adders, manufacturers, packers, and suppliers as needed.
  • Work closely with the New Product Development Manager to conduct accreditation and regular audits of all 3rd party processors, value adders, manufacturers, packers, and suppliers.
  • Conduct random inspections and tests of all in-house and 3rd party processors, value adders, manufacturers, packers, and suppliers and report results.
Specifications:
  • Manage and ensure uniformity of the company's specifications across all in-house and 3rd party processors.
  • Work closely with the other business QA Manager to regularly review and update all company specifications and create new ones for any new products developed by the company.
  • In co-ordination with the New Product Development Manager, develop and manage the company specifications for all newly developed products from 3rd party processors, including value-added, private label, and retail.
Non-Conformance and Complaint Management:
  • Manage all incoming customer Non-Conformance Reports (NCRs) and customer complaints and co-ordinate the investigation, corrective action, and responses with the company and/or 3rd party processors and suppliers.
  • Visit customers to investigate NCRs, inspect associated product, and negotiate a suitable resolution with the customer and supplier.
  • Issue and manage any outgoing supplier Non-Conformance Reports to internal processors and 3rd party processors, value adders, manufacturers, packers, and suppliers, then monitor corrective actions and close NCRs when resolved.
  • Manage and co-ordinate any potential product recalls with processors, manufacturers, and customers.
  • Perform mock recalls as needed.
Other:
  • Prepare regular quality reports for management as needed.
  • Perform any other tasks reasonably requested by the General Manager.

Requirements:

  • Recognised Quality Assurance or Food Science degree.
  • Minimum five years of experience in Quality Control in the food manufacturing or trading sector.
  • Experience with nuts will be highly regarded.
  • Demonstrated familiarity with Quality Management Systems such as HACCP, BRC, Kosher, and Halal.

Personal Characteristics and Traits:

  • High attention to detail.
  • Strong personality but naturally polite and diplomatic.
  • Effective written and verbal communication skills.
  • Demonstrated strong organisational ability.

Salary: Market-related.

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