Healthcare Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa Faircape Full time
Job Title: Medical Practice Manager

Faircape Health Tokai Estate is a leading provider of sub-acute care and rehabilitation services. Our centre offers restorative care and rehabilitation for patients recovering from various medical conditions, including medical, neurological, orthopaedic, surgical, and respite. We strive to bridge the gap between hospital and home through our world-class care, focusing on acute conditions that impact patients' rehabilitation progress.

Our multidisciplinary team of leading healthcare professionals provides care in a therapeutic environment, supporting healing outcomes in all aspects. We are seeking a highly organized, skilled, and dynamic Medical Practice Manager to oversee daily operations, ensuring an efficient, welcoming, and supportive environment for both patients and staff.

Key Responsibilities:

  • Manage day-to-day operations of the medical practice
  • Coordinate medical officers' shift rotations, on-call hours, and time-off requests, considering doctors' preferences, contract requirements, workload, and specialty requirements
  • Oversee patient billing, ensuring accuracy and compliance
  • Collaborate with medical officers and the administrative team to gather accurate billing information and troubleshoot claim declines or billing inquiries
  • Address patient inquiries, feedback, and complaints in a professional and timely manner

Qualifications:

  • Tertiary qualification in administration would be advantageous
  • Proven experience in a healthcare management role, preferably within a medical practice
  • Proficiency in healthcare management software and electronic medical records (EMR) systems
  • Knowledge of medical billing and billing codes for a medical practice

Skills and Attributes:

  • Excellent administrative skills
  • Strong interpersonal skills, ability to build and maintain positive relationships with all stakeholders
  • Ethical integrity by adhering to high ethical standards and acting with integrity
  • Adaptability, problem-solving abilities, crisis management abilities, and attention to detail

Specific Requirements:

  • Clear health record
  • Clear criminal record
  • Clear credit record
  • Contactable references

Working Hours:

Normal working days are Monday to Friday, 08h00 to 14h00. The manager is required to be available after hours to tend to emergencies.

Salary and Benefits:

R20 000 per month, 17 days of annual leave, and exposure to both internal and external training.



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