Call Center Agent
3 weeks ago
Job Title: Call Center Agent
About FIREFLYFIREFLY is a leading organization in the industry, committed to delivering exceptional customer experiences through our team of highly skilled Call Center Agents.
Job SummaryWe are seeking a results-driven individual to join our call center team as a Call Center Agent. In this role, you will be responsible for managing a high volume of customer interactions, resolving issues efficiently, and ensuring customer satisfaction.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.
Responsibilities- Handle a large number of incoming/outgoing calls
- Resolve customer complaints and issues in a timely manner
- Provide accurate and relevant information to customers
- Meet customer team targets and sales goals
- Collaborate with other teams to ensure seamless customer experiences
To be successful as a Call Center Agent, you will need:
- Maturicy (Matric) or higher tertiary qualification
- Read, Write, and Speak English fluently
- Strong communication and interpersonal skills
R150,000 - R220,000 per annum, depending on experience and location
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