Call Center Agent

3 weeks ago


Durban, KwaZulu-Natal, South Africa FIREFLY Full time

Job Title: Call Center Agent

About FIREFLY

FIREFLY is a leading organization in the industry, committed to delivering exceptional customer experiences through our team of highly skilled Call Center Agents.

Job Summary

We are seeking a results-driven individual to join our call center team as a Call Center Agent. In this role, you will be responsible for managing a high volume of customer interactions, resolving issues efficiently, and ensuring customer satisfaction.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Handle a large number of incoming/outgoing calls
  • Resolve customer complaints and issues in a timely manner
  • Provide accurate and relevant information to customers
  • Meet customer team targets and sales goals
  • Collaborate with other teams to ensure seamless customer experiences
Requirements

To be successful as a Call Center Agent, you will need:

  • Maturicy (Matric) or higher tertiary qualification
  • Read, Write, and Speak English fluently
  • Strong communication and interpersonal skills
Estimated Salary Range

R150,000 - R220,000 per annum, depending on experience and location


  • Call Center Agent

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa SD-LTD RECRITMENT SERVICES Full time

    Overview of the Job:This role involves working in a fast-paced call center environment, monitoring and evaluating sales and customer service calls, and providing actionable feedback to agents. The successful candidate will have a strong work ethic, excellent communication skills, and the ability to multitask.Responsibilities:Reception and typingRecord...

  • Sales Professional

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    About The Unlimited Call CenterThe Unlimited Call Center is a dynamic and ambitious company that offers exciting opportunities for individuals who are driven to succeed in sales. Our team is comprised of talented professionals who work together to achieve our goals.Job OverviewWe are seeking a highly motivated and results-driven Sales Agent to join our...


  • Durban, KwaZulu-Natal, South Africa International Call Group Full time

    About UsInternational Call Group is a leading organization in the customer service industry.Job DescriptionAs a Sales Agent with our company, you will be responsible for handling outbound customer calls with professionalism and empathy. You will listen actively to customer inquiries and provide accurate information or assistance using company systems and...


  • Durban, KwaZulu-Natal, South Africa International Call Group Full time

    We are seeking enthusiastic individuals to join International Call Group as Customer Relationship Champions. As a Sales Agent, you will play a vital role in delivering exceptional sales service and driving business growth.Key Responsibilities:Handle outbound customer calls with professionalism and empathyListen actively to customer inquiries and provide...


  • Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    **Job Opportunity:** We are seeking a talented and ambitious Sales Representative to join our dynamic sales team at The Unlimited Call Center. This is an exciting opportunity for individuals who thrive in fast-paced environments and are driven to achieve excellence.**About Us:**The Unlimited Call Center is a rapidly growing company that offers a competitive...


  • Durban, KwaZulu-Natal, South Africa Excelerate Full time

    Are you a seasoned call center professional looking for a new challenge? Excelerate is seeking experienced Sales Agents to join our fast-paced and dynamic team.About UsWe are a vibrant and growing call center that prioritizes treating our people with Love and Respect. Our commitment to our employees' well-being and success is evident in our competitive...


  • Durban, KwaZulu-Natal, South Africa Excelerate Full time

    Excelerate is a vibrant and fast-growing call center seeking experienced sales agents. With a competitive basic salary plus uncapped commission and weekly incentives, we offer a unique opportunity for individuals to grow their careers.We pride ourselves on treating our people with Love and Respect. Our working hours are from 8:10 to 17:00, Monday to Friday,...


  • Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    About The Unlimited Call CenterThe Unlimited Call Center is a dynamic and rapidly growing company with exciting employment opportunities. We are seeking ambitious and goal-driven individuals to join our talented sales team.Job OverviewAs an Outbound Call Center Agent, you will play a key role in our sales team, responsible for engaging potential customers...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Tower Group Job Opening We are seeking experienced outbound call centre agents to join our team in Umhlanga. About the Position: In this role, you will be responsible for communicating with clients to understand their motor insurance needs. Responsibilities: Establishing and maintaining relationships with clients.Identifying opportunities to upsell or...


  • Durban, KwaZulu-Natal, South Africa SD-LTD RECRITMENT SERVICES Full time

    About This Opportunity:This is an excellent opportunity for someone looking to start their career in a call center environment. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to multitask.Key Responsibilities:Monitoring and evaluating sales and customer service callsProviding actionable feedback to...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Tower Group Vacancy We are currently seeking experienced outbound call centre agents to join our team in Umhlanga. About the Role: This position is ideal for individuals with a strong passion for customer engagement and sales. As an outbound sales representative, you will be responsible for contacting clients to discuss their motor insurance needs....


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Career Opportunity at Tower Group We are looking for highly skilled outbound call centre agents to join our team in Umhlanga. Job Overview: In this role, you will be responsible for collecting payments from clients who have motor insurance policies with us. Key Responsibilities: Contacting clients to discuss their payment options.Negotiating payment plans...


  • Durban, KwaZulu-Natal, South Africa Pro Select Consulting Full time

    About the RoleAs a Portuguese speaking customer experience representative at Pro Select Consulting, you will be responsible for delivering exceptional customer service through inbound and outbound calls. You will address customer inquiries, resolve issues, and provide accurate information about products and services.Key ResponsibilitiesHandle high-volume...


  • Durban, KwaZulu-Natal, South Africa Callforce Direct Full time

    About the RoleThis is an exciting opportunity for a talented sales expert to join our dynamic team as a Telecommunications Sales Agent.In this role, you will be required to call pre-qualified clients to sell a range of Telco and Data products & services, offer professional advice to clients for upgrades, set up new customer accounts, and update databases.


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    Requirements and QualificationsTo succeed in this role, you must have a Matric or NQF Level 4 certification, a South African ID, and previous experience in selling insurance or working in a call centre.You must also possess excellent communication skills and a persuasive telephone manner. Self-motivation with a strong desire to succeed in sales is essential.


  • Durban, KwaZulu-Natal, South Africa Executive Placings Full time

    Company OverviewTourism and travel have become a vital part of our economy, with thousands of jobs created in the industry. Salary: R450,000 - R600,000 per annum.Job DescriptionAs a Tour Consultant for Executive Placings, you will be responsible for managing and coordinating the selling and booking of holiday packages to travel agents. This role involves...


  • Durban, KwaZulu-Natal, South Africa Excelerate Full time

    About the Role:We are looking for Results Driven Sales Professionals to join our team at Excelerate. As a key member of our sales team, you will be responsible for generating new business opportunities and building relationships with existing clients. If you have a proven track record of success in sales and are motivated by results, we want to hear from...


  • Durban, KwaZulu-Natal, South Africa Dante Personnel Full time

    As a Senior Customer Experience Specialist at Dante Personnel, you will play a key role in delivering exceptional customer experiences for our clients.The ideal candidate will have a strong background in call center or telesales work experience, with a minimum of 1 to 3 years of experience in the industry. They will be highly motivated and target-driven,...


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    We are Exhilarate, a reputable Financial Services Company based in South Africa. We are seeking to hire a highly experienced Customer Service Representative. As a sales agent, you will be responsible for contacting prospective customers, selling and marketing our financial products.The successful candidate will earn an estimated R4000 per month, with...

  • Travel Consultant

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    RS Recruitment Services assists an international travel organisation in the Durban, Westville area.Job Type: Full-timeSalary: R200,000 - R300,000 per yearJob DescriptionWe are seeking a Travel/Reservations Consultant to join our team based at our offices in Durban, Westville.The ideal candidate should have/be the following:Matric certificateA qualification...