Chief Operating Officer

1 month ago

Cape Town, Western Cape, South Africa MasterStart Full time
Job Description

Company Overview: MasterStart is a leading provider of innovative solutions for the education sector, dedicated to empowering learners and educators through cutting-edge technology.

Salary: R1,200,000 - R1,500,000 per annum, depending on experience.

Job Summary: We are seeking an exceptional Chief Operating Officer - EdTech to join our team in Cape Town. As the operational lead, you will be responsible for overseeing team deliverables, ensuring alignment with business goals, and enabling seamless execution of projects.

Key Responsibilities:
  • Team Leadership and Coordination:
    • Oversee team members' tasks and workloads, providing clear guidance on priorities and deadlines.
    • Foster a positive, collaborative culture by facilitating regular check-ins and ensuring that deliverables align with strategic objectives.
    • Act as a bridge between the CTO and the team, conveying critical updates, expectations, and performance feedback.
  • Project Management and Deliverable Oversight:
    • Establish project plans, track progress, and mitigate risks to meet deadlines and quality standards.
    • Collaborate with stakeholders from other departments in project execution.
    • Drive adherence to project timelines and budgetary constraints, optimising resource allocation.
    • Develop performance metrics and KPIs to monitor team outputs and drive improvements.
  • Process, Systems, and Infrastructure Improvement and Governance:
    • Identify gaps or inefficiencies in current workflows and implement process improvements.
    • Assist in developing the organisation's technology roadmap aligned to business goals.
    • Ensure adherence to established governance frameworks, enhancing transparency and accountability.
    • Maintain consistent reporting on project status, resource utilisation, and performance metrics.
    • Ensure the organisation's technology infrastructure is reliable, secure, and scalable.
    • Establish and enforce best practices for technology use and project management within the organisation.
  • Stakeholder Management:
    • Collaborate with cross-functional stakeholders to secure resources and maintain alignment on shared objectives.
    • Represent the team in key meetings (e.g. manco), providing updates and addressing concerns on project status and needs.
    • Gather feedback from end-users and stakeholders to improve technology services continuously and support.
  • Talent Development and Mentorship:
    • Collaborate with HR with recruitment and training initiatives.
    • Support the growth and development of team members through coaching and mentorship.
    • Foster a culture of continuous learning and adaptability within the team, promoting skill development aligned with future needs.
Required Skills and Qualifications:

Leadership and People Management:

  • Strong interpersonal skills with a proven ability to adapt, motivate, and lead a team effectively.
  • High emotional intelligence to navigate team dynamics and foster a positive, collaborative culture.

Strategic Execution:

  • Capability to break down complex Go-To-Market (GTM) strategies into actionable deliverables.
  • A results-oriented approach, with skills in translating broader strategic goals into specific team outputs.

Project and Process Management:

  • Proficiency in project management methodologies (e.g., Agile, Scrum, Kanban) and tools (e.g., Jira or similar).
  • Analytical skills to assess project performance and identify opportunities for improvement.

Problem-Solving and Decision-Making:

  • Strong analytical mindset to troubleshoot challenges and make informed decisions.
  • Confidence in balancing operational demands with strategic objectives, ensuring alignment with the overall business vision.

Communication and Stakeholder Engagement:

  • Excellent verbal and written communication skills to convey information across different levels effectively.
  • Proficiency in engaging and managing expectations with both internal and external stakeholders.
Technical Skills Requirements:

Project Management and Agile Methodologies:

  • Proficiency in Agile, Scrum, or Kanban methodologies is essential for managing and delivering EdTech projects efficiently.
  • Skills in tools like Jira (or similar) to plan, document, track, and report on project progress.

System Integration and API Management:

  • Experience in managing integrations across platforms, particularly with tools like ZohoCRM, Learning Management Systems (LMS), and IPaaS solutions (Zapier, Flowgear, etc.), is crucial.
  • This ensures seamless connectivity across the tech stack, facilitating data flow and interoperability.

Cloud Infrastructure and DevOps:

  • Strong understanding of cloud platforms (e.g., AWS, Google Cloud, Azure) and DevOps practices to manage deployments, CI/CD pipelines, and system scalability.
  • This skill ensures that the technology team can operate efficiently in a cloud-first, scalable environment.

Data Analytics and Reporting:

  • Skills in data warehousing, ETL, data analysis, and reporting, including knowledge of data visualisation tools (e.g., Qlik, Power BI, Tableau) and querying languages (e.g., SQL), are essential.
  • This enables measuring performance and generating insights to guide decisions.

Cybersecurity and Compliance:

  • A solid grasp of cybersecurity fundamentals and compliance with data protection standards (e.g., POPIA) is vital in EdTech.
  • Familiarity with best practices in securing systems and ensuring privacy compliance is key.
Working Environment:

This is a mostly remote position working with teams based primarily in Cape Town, Johannesburg, and Durban. The ideal candidate must have a suitable environment to work from home.

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