Business Optimisation Specialist

5 days ago


Durban, KwaZulu-Natal, South Africa Spar Group Limited Full time

About the Role

This position has become available for a Business Analyst - Retail Optimisation to join our dynamic team.

The purpose of this role is to demonstrate comprehensive knowledge of the retail environment, particularly communication platforms, Customer Care Systems, and Retail Operations functions.

This role will be responsible for guiding the definition of business requirements in terms of agreed standards, creating process flow diagrams, and being integrally involved in the development, testing, and deployment of solutions to meet the requirements of the business.

Main Responsibilities
  • Consults with key business stakeholders and members of relevant product teams to properly define the business challenge, possible solutions, and risks associated with each.
  • Facilitates workshops with stakeholders to understand their needs and elicit requirements.
  • Helps define project scope by documenting user stories and translating these into business requirements.
  • Leads Design Thinking sessions through Problem Definition, Requirements gathering, Ideation, and Prototype Designs.
  • Reviews and re-engineers processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies.
  • Drives best practice, continuous improvement, and innovation at process level.
  • Defines and articulates acceptance criteria for proposed solutions.
  • Identifies and validates internal and external data sets generated from a diverse range of business and operational processes.
  • Supports the provision of a platform for retailer engagement.
  • Provides the provision of customer care system to manage customer queries.
  • Supports retail operations with tools for reporting, tracking, and documentation repositories to allow efficient management of the retail environment.
  • Develops close working relationships with stakeholders, effectively listening and understanding their needs.
  • Clarifies and explains system functionality and any 'out-of-scope' features.
  • Supports and trains users through onboarding and upskilling journey of using portfolio related systems and tools.
Requirements
  • A Bachelor's Degree in Computer Science, IS, or related technology discipline.
  • Appropriate Specialist IT Certification is an advantage.
  • At least 3 years' business analysis and business optimisation experience preferably within a retail environment.
  • At least 2 years' experience working in product management within an agile environment.
  • Experience in retail is essential, understanding in-store processes from receiving to processing sales at the till points.
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
  • Experience in process mapping, process re-engineering, and GAP analysis.
  • Experience working with and coordinating multi-business stakeholders and business owners in a retail environment.
  • Demonstrated BI and analytics knowledge is essential.
  • Capabilities in PowerBI and/or SAP Analytics Cloud.


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