Executive Front Desk Operations Manager

6 hours ago


Centurion, Gauteng, South Africa Restaurant Careers Full time

A leading hospitality company, Restaurant Careers, seeks an exceptional Executive Front Desk Operations Manager to oversee all front office functions.

This pivotal role is crucial for ensuring that guests enjoy a remarkable experience while upholding the highest levels of service and operational effectiveness.

Key Responsibilities
  1. Supervise daily front office activities, including reception, concierge, and guest services, to maintain seamless operations.
  2. Lead, train, and mentor the front office team to deliver outstanding service quality, fostering a culture of excellence and teamwork.
  3. Enforce and uphold brand standards within the reception area, guaranteeing consistency in every aspect of guest interaction.
  4. Build and nurture relationships with guests, staff, and local community partners to enhance the hotel's image and reputation.
  5. Collaborate with various departments to ensure smooth service delivery and guest satisfaction, driving business growth through exceptional experiences.

The position primarily operates during regular business hours from Monday to Friday, with the successful candidate required to work occasional evening or weekend shifts to support front-of-house staff. Salary ranges from R 20,000 to R 25,000, based on experience, offering a competitive remuneration package.



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