Operations Specialist

4 weeks ago


Sandton, South Africa Wilderness Safaris Full time
Job Title: Intermediate Operations Specialist

Join Wilderness Safaris as an Intermediate Operations Specialist and take on a challenging role that requires strong organizational and communication skills. As a key member of our operations team, you will be responsible for ensuring seamless booking processes, developing stakeholder relationships, and providing exceptional customer service.

Key Responsibilities:
  • Develop and maintain relationships with travel designers, suppliers, and internal sales support teams
  • Coordinate and manage bookings, ensuring accuracy and efficiency
  • Communicate with suppliers and internal teams to resolve any discrepancies or issues
  • Keep all booking information up-to-date in our system, ensuring CRM is continually updated
  • Attend training sessions to stay up-to-date with product updates and technology advancements
Requirements:
  • Matric certificate with maths (minimum standard grade or above)
  • Tertiary certificate in Travel & Tourism/hospitality
  • 2-3 years experience at an Intermediate level in the inbound travel industry
  • Excellent communication and organizational skills
  • Computer literacy (Microsoft Office, email, Internet)
  • Working knowledge of TourPlan and WISH or similar booking/operating system
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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