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Travel Operations Specialist

2 months ago

Sandton, South Africa Executive Placings Full time
Job Title: Direct Travel Specialist

Executive Placings is seeking a skilled Direct Travel Specialist to join our team. As a key member of our inbound destination management team, you will be responsible for handling inbound bookings to Southern Africa for direct clients.

Key Responsibilities:
  • Calm and professional interaction with suppliers and travel planners via telephone and email
  • Creative planning and designing of itineraries
  • Handling reservation requests via email or telephone
  • Processing reservations from quote to finalization, including invoicing and travel documents
  • Professional servicing of dynamic direct guests
  • Proactive selling of products and services to ensure the best possible safari experience for guests
  • Backup support for colleagues during their absence
  • Expanding product knowledge through training sessions
Requirements:
  • At least 5 years of reservation experience in an inbound tour operating environment
  • Good knowledge of destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
  • Good knowledge of FIT and Groups policies and procedures
  • Excellent communication skills and a good command of the English language
  • Tourplan reservations system experience is an added advantage
Working Conditions:

Shift work is required, with working hours of 07:00-15:30 and 09:30-18:00 on a rotation basis. Saturday duty and cell phone duty on a rotation basis, as well as public holiday duty and cell phone duty on a rotation basis.