IT Operations Specialist
3 hours ago
- We are seeking an IT Operations Specialist to manage day-to-day staff scheduling, customer issues, and escalations.
- Ensure all sites are visited and incidents/request solved within KPI.
- Provide installation and upgrade services of supported hardware and software.
- Support key engineering applications at use within the business.
Technical Support
- The LTS will provide client-specific IT support to End Users, handle IT-related problems in order of priority and within the optimum time scale.
- This role will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities.
- The LTS interfaces with the Service Desk and other support teams to achieve deliverables supporting the IT Services contract.
Required Competence, Experience, and Education
- English and local fluency required.
- 2-3 Years experience in an IT Support Role.
- PC (Desktops/Laptops) – Hardware and Software Troubleshooting.
- Ability to resolve Windows 7 and Windows 10 Operating System Errors.
- Basic Network troubleshooting skills and knowledge.
- Proficient in Microsoft Office latest Suites.
- Understanding of Symantec Endpoint Protection software.
- ITSM Tool Set (Ticket Management Software) preferred.
- Correctly track incidents and calls timely and accurately.
- Basic Knowledge of Microsoft Active Directory.
- Microsoft Group Policy Objects experience.
- Implement virus detection and eradication procedures.
- Diagnose printer and other peripheral device failures and implement solutions.
- Provide installation and upgrade services of supported hardware and software.
- Hardware installation, movement, and de-installation.
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
- Support of key engineering applications at use within the business.
- Basic support of tablets/smart devices.
- Managing the day-to-day activities of the team on the ground. Delegating tasks to team members.
- Excellent oral and written communication skills.
- Customer-oriented (Service awareness).
- Excellent interpersonal skills.
- Experience with coaching members on achieving goals.
- Team Player profile, able to organize and coordinate team members.
- Analytical Thinking skills.
- Problem Solving skills/Resolve conflict/Navigator.
- Able to adapt in a fast-evolving technology environment and ability to learn.
- Able to assume day-to-day responsibilities generating specific deliverables.
- Able to deliver service to Senior Executive people.
- Ability and willingness to work outside of office hours as well as be available 'on call'.
- Proactive attitude.
- Flexibility.
- Stability/Stress tolerance.
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