Operational Payments Specialist
1 week ago
Join Planet10 as an Operational Payments Specialist and be part of a dynamic team that drives innovation in the payments industry.
About the RoleWe are seeking a highly skilled and experienced Operational Payments Specialist to join our Payment, Card and Product Backoffice Team. As an Operational Payments Specialist, you will be responsible for the operational execution of payment streams, including card, EFT, RTC, high-value payments, closed-loop ecosystems, and value-added services.
Key Responsibilities- Provide second-line support to customer queries for payments, card, and product-related issues.
- Reconcile bank accounts and investigate and resolve unreconciled items.
- Process internal and external payments and perform payment remediations on behalf of customers and/or the bank.
- Investigate and resolve IT alerts and system exception drivers, including communicating issues to the business.
- Support card-related queries and remediations, as well as product support in terms of fees, interest, and rate calculations and exceptions.
- Manage payment, card, and product exceptions and disputes, and provide insight for new enhancements to improve and automate processes.
- Prepare daily and monthly management reports and participate in internal and external audit reviews.
- Troubleshoot and resolve incident management issues, and provide training support to the first-line customer service team.
- Ensure all operational processes and execution are compliant with industry regulations.
- Tertiary education in a relevant field, such as finance, business, science, or engineering.
- Minimum 5 years' experience in payments-related roles, with a good understanding of technology and commercials that support payments, cards, and value-added services.
- Comprehensive knowledge of payment systems and the ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Strong analytical and problem-solving skills, with the ability to manage multiple competing priorities simultaneously.
As an Operational Payments Specialist at Planet10, you will have the opportunity to work with a talented team of professionals who are passionate about innovation and excellence. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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