Operations Specialist
2 weeks ago
Quadrant Systems is seeking an experienced Operations Specialist to join our Personal Loans Product area. As a critical member of our team, you will focus on system and process enhancements to optimize customer and colleague experience.
About the Role:The Operations Specialist will be responsible for reviewing credit bureau exceptions, investigating, driving resolution, and re-submitting rejected accounts. You will also implement AI solutions to process auto closures and other account fixes, requiring strong data and analytical abilities.
Key Responsibilities:- Review and investigate credit bureau exceptions, driving resolution and re-submission of rejected accounts
- Implement AI solutions to process auto closures and other account fixes
- Support Product rule review exercise on maintenance specific business rules
- Execute credit balance remediation
- Clear non-disbursements
- Recon ROBOT report daily and ensure no journal failures
- Review daily ops dashboard and ensure issues are being resolved
- Address Loan general enquiries
- Account level screen prints for complaints/enquiries
- Document retrieval and review of exception reports
- Documenting all processes, understanding systems etc.
We are looking for a candidate with 5+ years of experience in the industry, preferably with knowledge of credit products/loans. Must-have skills include Automation and robotics/AI.
As a member of our team, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the growth of our Personal Loans Product area.
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