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Account Growth Expert

2 months ago

Cape Town, Western Cape, South Africa Hire Resolve Full time
Job Description

Hire Resolve, a leading recruitment agency, is seeking a highly skilled Key Account Specialist to join their client in a dynamic role. As a Key Account Specialist, you will be responsible for managing key client accounts and providing exceptional service to ensure client satisfaction and retention.

Key Responsibilities
  • Account Management: Conduct and manage relevant account meetings, generate supporting reports, and compile monthly key accounts KPI packs to track performance metrics and goals.
  • Client Relationship Building: Develop a comprehensive understanding of key account needs to tailor solutions accordingly, address and resolve key account issues and complaints promptly and effectively, and produce cost estimates for client requests to align with financial expectations.
  • Strategic Planning: Anticipate changes and improvements within key accounts to proactively address their evolving needs, facilitate communication between key accounts and internal teams to ensure seamless operations and service delivery, and strategically plan initiatives to enhance account results and foster long-term partnerships.
  • Sales and Growth: Identify new sales opportunities within existing accounts, collaborate with the Head of Customer to capitalize on them, and balance key account requirements with operational capabilities and capacity to ensure sustainable service delivery.
  • Customer Experience: Actively participate in the production schedule of the warehouse by liaising directly with operational teams to meet key account objectives, plan and present progress reports on account achievements and objectives to stakeholders, and conduct kit compilation checks and implement changes to the production schedule as necessary.
  • Service Delivery: Monitor and manage the service email for designated accounts, ensuring timely and professional responses to inquiries and issues, and manage Customer Experience (CE) trackers for relevant accounts to monitor satisfaction levels and performance metrics.
Requirements
  • Previous experience in account management or customer service
  • Degree or Diploma in Finance, Business Management, or similar
  • Strong interpersonal and communication skills
  • Excellent problem-solving abilities
  • Ability to build and maintain relationships with clients
  • Detail-oriented with strong organizational skills
  • Self-motivated and able to work independently
  • Proficient in Microsoft Office