Administrative Expert

1 month ago

Cape Town, Western Cape, South Africa Old Mutual Full time

About the Role

This position serves as a subject matter expert in a specific field of administration, product, or process. As a senior administrator, you will be responsible for handling complex matters and making informed decisions that drive business growth. You will act as a consultant and expert resource on major projects, ensuring successful outcomes and delivery of results.

Key Responsibilities

  • Provide guidance and support to teams on system enhancements and testing.
  • Coach specialist staff to improve their skills and knowledge.
  • Participate in major projects as an expert resource and provide technical advice.
  • Act as a point of escalation for complex matters beyond the scope of Administration Specialists.
  • Deliver coordinated and integrated solutions to address business challenges.
  • Verify the accurate implementation of corrective action.

Personal Qualities and Skills

  • Accountable for service delivery through individual efforts.
  • Driven to achieve results through collaboration with team members.
  • Act as a mentor and coach to colleagues, fostering growth and development.
  • Manage own time, tasks, and output quality over extended periods.
  • Contribute to the company's values and mission.

Specific Responsibilities

  • Onboard new franchises and agents.
  • Provide ongoing systems and tools training and support.
  • Perform first-line monitoring and ensure timely issue resolution.

Requirements and Qualifications

  • Matriculation certificate.
  • Post-matric qualifications are advantageous.
  • Advanced computer literacy, including MS Office Suite (Excel, Word, PowerPoint).
  • Extensive knowledge of Old Mutual products and processes.
  • Sound understanding of the insurance industry and FAIS regulations.
  • Excellent communication, facilitation, and presentation skills.
  • Strong interpersonal skills.
  • Effective writing and communication skills.
  • Ability to work independently and as a reliable team player.

Competencies and Skills

  • Decision-making and problem-solving skills.
  • Ability to gain commitment and build relationships.
  • Information monitoring and analysis.
  • Initiating action and driving results.
  • Ownership and accountability.
  • Technical knowledge and expertise.

Education and Skills

  • Accountability, business acumen, communication, customer service, decision-making, learning and development (L&D), project management.

Closing Information

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