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E-Commerce Operations Specialist

2 months ago

Midrand, Gauteng, South Africa Execustaff Recruiting Services Full time

Primary Duties:
Inventory Oversight
Order Fulfillment
Logistics Coordination
Installation Management
Client Support
Process Enhancement

Operational Duties:
Comprehension of the online consumer journey from order initiation to fulfillment and further.
Inputting forecast plans.
Creating briefs for business units to enhance customer experience across departments.

Essential Skills and Experience:
Relevant qualifications or experience in E-commerce
Demonstrated experience in e-commerce fulfillment, inventory oversight, or a related position
Experience in mapping and orchestrating the online customer journey
Familiarity with the retail e-commerce landscape and consumer journey
Market research and trend analysis
Capability to conduct market research and customer feedback surveys
Attention to detail
Analytical Thinking
Effective Communication and Team Collaboration skills
Strong organizational and multitasking abilities
Exceptional customer service skills
Proficiency in inventory management systems and e-commerce platforms
Ability to thrive in a dynamic environment and adhere to tight deadlines
Meticulous attention to detail