Digital Operations Specialist
2 days ago
Are you a detail-oriented and analytical professional looking to make a meaningful impact in the digital space? We are seeking a highly skilled Digital Operations Specialist to join our team at TalentCru.
Job Summary:The Digital Operations Specialist will play a critical role in ensuring the smooth operation of our digital channels, enabling customers to self-serve and buy or upgrade across our eCommerce platforms. This is a 6-month contract opportunity based in Midrand.
Key Responsibilities:- Investigate and case manage customer queries through effective incident management processes
- Identify technical failures and root causes via system logs and database files
- Derive insights and recommendations for root cause solutions using modern technologies
- Identify gaps within customer journeys, IT, and Business and fill the gaps through continuous improvement initiatives
- Degree or Diploma in an IT-related field or 2+ years of experience in an IT-related field
- Good understanding of Oracle SQL
- Knowledge of online sales and eCommerce
- Knowledge of payment providers such as Payment Gateway or PayFast
- Good understanding of Agile Methodologies and the Software Delivery Lifecycle (SDLC)
- Experience with digital-based and online information systems
- Knowledge of monitoring tools such as Elasticsearch
- Basic understanding of HTTP response codes
- Knowledge of content management systems
- Knowledge of eCommerce platforms such as Magento
This opportunity will provide the successful candidate with exposure to various departments as well as personal growth and self-development.
We are looking for a highly motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you are a team player with excellent communication skills and a strong analytical mindset, we encourage you to apply for this exciting opportunity.
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