Digital Product Lead
7 days ago
Rentoza is a pioneering South African e-commerce company, revolutionizing access, affordability, and flexibility for our customers through our subscription service for digital goods and appliances.
As an experienced E-Commerce Product Manager, you will be responsible for owning the front-end experience and customer journey across our digital platforms. Your focus will be on enhancing user experience (UX/UI), optimizing conversion rates, and integrating customer communication and support tools like Zendesk to drive seamless interactions.
Key Responsibilities:
- Define and execute the product vision for our eCommerce front-end and customer experience.
- Develop and maintain a roadmap focused on user experience, conversion optimization, and customer engagement.
- Continuously evaluate industry trends and competitor landscapes to identify areas of improvement.
User Experience & Conversion Optimization:
Work closely with UX/UI designers to create intuitive, high-converting shopping experiences. Conduct A/B testing and leverage customer behavior analytics to drive design and functionality improvements. Optimize website and mobile performance, navigation, and checkout flows.
Customer Communication & Support:
Integrate and optimize customer support platforms like Zendesk for seamless communication. Work with customer support teams to identify common pain points and improve self-service tools. Implement proactive engagement strategies like live chat, automated messaging, and personalization.
Stakeholder & Team Collaboration:
Partner with engineering, marketing, and customer service teams to enhance the customer journey. Define and track key metrics related to customer satisfaction, NPS, and retention. Ensure smooth integration of eCommerce tools, third-party apps, and CRM systems.
Requirements:
- 4+ years in e-commerce product management.
- Experience with e-commerce platforms; Shopify would be advantageous.
- Strong understanding of UX/UI principles and conversion rate optimization.
- Experience working with customer support tools (Zendesk, Intercom, etc.).
- Proficiency in A/B testing, web analytics (Google Analytics, Hotjar, etc.), and e-commerce platforms (Shopify, WooCommerce, etc.).
- Excellent cross-functional collaboration and data-driven decision-making skills.
Benefits:
- Offices: Johannesburg, Cape Town, Durban.
- Perks: Friday lunches, monthly socials, medical aid, employee health and wellness assistance, access to cutting-edge technology, transport for late shift workers, hybrid (where applicable).
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