Retail Operations Support Specialist

1 week ago


Centurion, Gauteng, South Africa WNS Global Services Full time
Job Title: Retail Operations Support

Job Summary:

We are seeking a highly skilled and motivated Retail Operations Support professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, facilitating delivery of outstanding customer experiences, and driving operational excellence.

Key Responsibilities:

  • Respond to customer enquiries, resolve issues, and provide personalized support to ensure seamless customer journeys.
  • Provide efficient and effective systems and process support to retailers, agents, and customers.
  • Take ownership of customer issues, complaints, and feedback, and work to resolve them in a timely and professional manner.
  • Participate in regular meetings to review KPIs, identify areas for improvement, and drive continuous improvement.

Qualifications and Competencies:

  • High performing support and sales consultant with ability to manage own performance and responsibilities.
  • Willing to learn and become expert in new systems and processes.
  • Digitally savvy over various communication channels.
  • Higher education levels.
  • Preferably automotive and modern luxury experience.
  • Beneficial Salesforce experience.
  • High EQ, high/excellent written and verbal skills, problem solving, agile, self driven.

About Us:

WNS Global Services is a leading business process management company that provides a wide range of services to clients across various industries. We are committed to delivering exceptional customer service and driving operational excellence in all our endeavors.



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