Retail Operations Support Specialist
1 week ago
Job Summary:
We are seeking a highly skilled and motivated Retail Operations Support professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, facilitating delivery of outstanding customer experiences, and driving operational excellence.
Key Responsibilities:
- Respond to customer enquiries, resolve issues, and provide personalized support to ensure seamless customer journeys.
- Provide efficient and effective systems and process support to retailers, agents, and customers.
- Take ownership of customer issues, complaints, and feedback, and work to resolve them in a timely and professional manner.
- Participate in regular meetings to review KPIs, identify areas for improvement, and drive continuous improvement.
Qualifications and Competencies:
- High performing support and sales consultant with ability to manage own performance and responsibilities.
- Willing to learn and become expert in new systems and processes.
- Digitally savvy over various communication channels.
- Higher education levels.
- Preferably automotive and modern luxury experience.
- Beneficial Salesforce experience.
- High EQ, high/excellent written and verbal skills, problem solving, agile, self driven.
About Us:
WNS Global Services is a leading business process management company that provides a wide range of services to clients across various industries. We are committed to delivering exceptional customer service and driving operational excellence in all our endeavors.
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