Senior IT Support Specialist

5 days ago


Centurion, Gauteng, South Africa Carlysle Human Capital Full time
About the Role:

Kapsch TrafficCom South Africa, a global leader in intelligent transportation systems, is seeking a highly skilled IT Support Specialist to join their team. As a key member of the IT department, you will be responsible for providing senior-level technical support for Windows operating systems, ensuring optimal performance and security.

Key Responsibilities:
  • Diagnose and resolve hardware issues across a range of devices, ensuring minimal downtime for users
  • Manage and troubleshoot network issues, including VPN connectivity and Wi-Fi configurations
  • Administer and maintain Active Directory, implementing security measures and managing group policies
  • Oversee Microsoft 365 and Azure environments, ensuring efficient operation and security compliance
  • Collaborate with other IT teams to address complex technical challenges and implement improvements

Requirements:
  • Strong technical background with significant experience in IT support roles
  • Excellent troubleshooting skills and a proactive approach to problem-solving
  • Ability to work independently and as part of a team, providing guidance to junior staff when needed
  • Excellent communication skills, with a focus on providing exceptional customer service
  • Strong organizational skills and the ability to manage multiple tasks efficiently

About the Company:
Kapsch TrafficCom South Africa is a global leader in intelligent transportation systems and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA provides critical infrastructure solutions such as toll collection systems, traffic monitoring, and control systems.

About the End Client:
The South African National Roads Agency SOC Ltd (SANRAL) is a state-owned entity responsible for managing and maintaining South Africa's national road network. Established in 1998, SANRAL's core focus is to enhance the country's road infrastructure, fostering economic development and ensuring safer, more efficient transport.

What We Offer:
As a valued member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

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