Retail Operations Team Lead
1 month ago
WNS Global Services is seeking a highly skilled Retail Operations Team Lead to join our team. As a key member of our operations team, you will be responsible for managing the performance of our Retail Operations and Support Team, ensuring the delivery of outstanding customer experiences.
Main Responsibilities:
- Manage the performance of the Retail Operations and Support Team to ensure delivery of outstanding customer experiences
- Personally demonstrate Customer First and modern luxury principles and lead their implementation by the team
- Maintain audit processes to ensure data completeness and accuracy by the team
Key Performance Indicators:
- Customer satisfaction and loyalty
- Team performance and productivity
- Process efficiency and effectiveness
Requirements:
- Higher education levels
- Preferably automotive and modern luxury experience
- High performing teams management experience
- Excellent written and verbal communication skills
- Problem solving and analytical skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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