Technical Support Specialist

1 month ago

Cape Town, Western Cape, South Africa Herotel Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Herotel. As a Technical Support Specialist, you will be responsible for assisting with fibre optic and wireless system installations, troubleshooting, and maintenance.

Key Responsibilities:

  • Site Survey:
    • Assist with signal scan and throughput tests to high site.
    • Take photos of location for CPE bracket, cable run, plug, PoE, and router locations.
  • Callout Repairs:
    • Tidy and clean up after job completion.
    • Assist with site inspection for possible future problems, i.e., trees in the way.
    • Take photos.
  • Installation:
    • Mount brackets and cable hooks as required and indicated by Senior Technician.
    • Install cable runs as indicated by Senior Technician.
    • Tidy and clean up after job completion.
  • CPE Recovery:
    • Remove relevant equipment and clean up.
  • Vehicle:
    • Ensure all tools and equipment are neatly organized inside the vehicle.
    • Ensure daily stock is loaded.
    • Ensure backup stock levels are maintained in the vehicle.
    • Ensure that the vehicle is stocked with all necessary consumables needed.

Requirements:

  • A valid driver's license is essential.
  • Good working knowledge of hand and power tools used in this position.
  • Must have basic computer skills.
  • Self-disciplined, motivated, and organized.
  • Must be a team player.
  • Must be presentable, reliable, and punctual.
  • Ability to understand and follow instructions.
  • Must be medically fit and follow all Health and Safety procedures.
  • Ability to work in all weather conditions, confined spaces, isolation.
  • Must be able and willing to work at heights and under pressure.
  • Must be able to work independently and also in a team.
  • Willingness to work overtime.
  • Previous experience in a similar work environment is advantageous.
  • Have a good understanding of the equipment used for installations.
  • Able to follow and prioritize tasks according to instructions given by Install team.
  • Must show pride in work ethic and company property.
  • Efficient time management.

Education Requirements:

  • Grade 12.
  • Any specialized certifications or training would be an added advantage.

Please note that preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.

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