Senior Client Services Program Manager
3 weeks ago
We are seeking an experienced Senior Program Manager to join our Client Services team at NICE Actimize.
- Lead and manage multiple complex client-facing IT projects, ensuring timely and successful delivery of products and services.
- Develop and maintain strong relationships with senior clients and stakeholders, driving commercial success and revenue growth.
- Collaborate with cross-functional teams to deliver projects within budget, on time, and to the required quality standards.
- Ensure effective risk management, scope control, and commercial focus across all projects.
- Measure project quality and efficiency, identifying areas for improvement and contributing to the development of project management resources, processes, and tools.
To be successful in this role, you will need:
- Minimum 10 years of experience in managing complex IT software projects using established project management disciplines and methodologies.
- Experience of managing multiple concurrent IT/software projects, utilizing cross-functional teams in multiple geographical locations.
- Strong technical background, including experience with IT software implementation and integration projects.
- Excellent stakeholder management and communication skills, with ability to build long-term relationships and drive commercial success.
- Relevant Bachelor's degree or equivalent, with recognized project management certification (e.g., PRINCE2, PMP, MSP).
At NICE, we offer a dynamic and collaborative work environment, with opportunities for growth and development. As a Senior Program Manager, you will have the chance to work on high-profile projects, develop your skills, and make a significant impact on our clients' success.
We also offer a hybrid work model, with 2 days in the office and 3 days of remote work, enabling maximum flexibility and work-life balance.
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