Senior Client Services Program Manager

3 weeks ago


Johannesburg, Gauteng, South Africa NICE Full time
Key Responsibilities

We are seeking an experienced Senior Program Manager to join our Client Services team at NICE Actimize.

  • Lead and manage multiple complex client-facing IT projects, ensuring timely and successful delivery of products and services.
  • Develop and maintain strong relationships with senior clients and stakeholders, driving commercial success and revenue growth.
  • Collaborate with cross-functional teams to deliver projects within budget, on time, and to the required quality standards.
  • Ensure effective risk management, scope control, and commercial focus across all projects.
  • Measure project quality and efficiency, identifying areas for improvement and contributing to the development of project management resources, processes, and tools.
Requirements

To be successful in this role, you will need:

  • Minimum 10 years of experience in managing complex IT software projects using established project management disciplines and methodologies.
  • Experience of managing multiple concurrent IT/software projects, utilizing cross-functional teams in multiple geographical locations.
  • Strong technical background, including experience with IT software implementation and integration projects.
  • Excellent stakeholder management and communication skills, with ability to build long-term relationships and drive commercial success.
  • Relevant Bachelor's degree or equivalent, with recognized project management certification (e.g., PRINCE2, PMP, MSP).
What We Offer

At NICE, we offer a dynamic and collaborative work environment, with opportunities for growth and development. As a Senior Program Manager, you will have the chance to work on high-profile projects, develop your skills, and make a significant impact on our clients' success.

We also offer a hybrid work model, with 2 days in the office and 3 days of remote work, enabling maximum flexibility and work-life balance.



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