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E-Discovery Operations Manager

1 week ago

Cape Town, Western Cape, South Africa Consilio Full time

Consilio is committed to delivering excellence in eDiscovery services. As an E-Discovery Operations Manager, you will play a critical role in ensuring the success of our clients' eDiscovery projects.

You will be responsible for managing multiple projects simultaneously, working closely with attorneys, paralegals, IT personnel, and other members of counsel and/or the client legal team to ensure the successful completion of eDiscovery matters.

Key Responsibilities:

  • Manage Projects: Provide end-to-end oversight of multiple, concurrent eDiscovery matters, serving as primary client point of contact; Ensure compliance with the Electronic Discovery Reference Model (EDRM) during the discovery lifecycle;
  • Cross-Functional Collaboration: Work closely with internal stakeholders, including HR, compliance, and IT departments, to support ongoing legal matters;
  • Process Improvement: Identify opportunities for process improvements within the legal department, specifically related to the management of discovery, document review, and legal operations;
  • Data Analysis and Reporting: Collect, organize, and interpret data relevant to ongoing legal matters, especially within the context of litigation or settlement;

Requirements:

  • Bachelor's degree required;
  • Minimum of 5-7 years of experience in the litigation support / legal industry;
  • Strong experience in managing complex discovery processes, motion practice, and employment-related cases;
  • Familiarity with e-discovery tools and platforms, including experience with EDRM and data collection, custodian interviews;
  • Ability to quickly adapt to proprietary software and learn new technical tools and systems quickly;
  • Ability to work overlapping EST hours;
  • Strong analytical skills and ability to interpret and analyze data to inform legal strategy;
  • Strong teamwork, communication (written and oral), client management, and interpersonal skills;
  • Demonstrated ability to manage client expectations, anticipate client needs, and maintain client satisfaction;
  • Attention to detail, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Consilio's True North Values

  • Excellence: We strive to make every client our advocate.
  • Passion: We DO because we CARE.
  • Collaboration: We win together through teamwork and communication.
  • Agility: We flex, adapt and embrace change.
  • People: We value, respect and invest in our teammates.
  • Vision: We create clarity of purpose and a clear path forward.