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E-commerce Vendor Liaison

1 week ago

Cape Town, Western Cape, South Africa Smollan Group Full time
E-commerce Account Management Role

The Smollan Group is seeking a highly skilled E-commerce Account Manager to join our team. As an E-commerce Account Manager, you will be responsible for engaging and onboarding vendors per the client-provided target list.

This role includes lead qualification, setting up vendor meetings, conducting onboarding presentations, and managing the contract finalization process.

Key Responsibilities:

  • Conduct Lead Qualification & Chase, ensuring target vendors are engaged.
  • Schedule and conduct introduction meetings, using Amazon-provided pitch decks.
  • Own vendor relationships until contract finalization, ensuring smooth onboarding.
  • Send the onboarding pack (PowerPoint, T&Cs, PHP catalog template) to vendors.

Contract Management & KPI Execution:

  • Guide vendors through contract signing and listing information submission.
  • Identify vendors who may struggle with compliance and provide necessary guidance.
  • Ensure accurate tracking of vendor onboarding metrics, reporting progress to leadership.

Performance Reporting & Compliance:

  • Maintain accurate vendor onboarding status records.
  • Ensure daily KPI tracking is up to date.
  • Use standardized checklists before escalating any issues.
  • Expedite completion of PHP catalog templates and share them with Amazon VM.

Required Skills & Competencies:

  • Sales & Negotiation Skills - Ability to close vendor agreements successfully.
  • Presentation & Communication - Comfortably conduct onboarding meetings and negotiations.
  • Data Tracking & Reporting - Strong ability to track onboarding progress and update KPI dashboards.
  • Problem Solving - Ability to identify onboarding issues and escalate when necessary.

Minimum Qualifications & Experience:

  • Education: Matric + Diploma/Degree in Business or related field preferred.
  • Experience: Minimum 3+ years in B2B sales, vendor onboarding, or e-commerce.
  • Technical Skills: CRM, PowerPoint, Google Sheets (for tracking).

Seniority level: Associate Employment type: Contract Job function: Supply Chain Industries: Retail